● Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.
● Understand the business needs and the needs to standardize processes, and build this into the design
● Understands technical and functional design requirements related to ServiceNow CSM.
● Experience presenting and conducting demo reviews with stakeholders, understand stakeholders requirement and design solution matching the expectation
● Create and manage ed aspects of the ServiceNow system
● Experience with development and implementation of ServiceNow Customer Service Management Workflow module.
● Experience with ServiceNow client and server- side JavaScript and the ServiceNow APIs
● Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
● Experience with extending the ServiceNow schema to custom applications
● Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
● Responsible for the technical specification, design and implementation of the ServiceNow integration
● Provide expertise on all technical questions related to development on ServiceNow
● Develops the technical solutions, implements them and performs the component integration tests

● Experience with git workflow and unit testing
● Interacts well with both technical and non- technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions
● Strong interpersonal, communication and problem- solving skills
● Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
● Strong understanding with leading CRM tools and related systems.
● Prior CRM, Customer Service Management software/platform experience (Freshworks, Salesforce, Zendesk, Zoho etc.)
● Conducts solutions presentations and obtains customer acceptance to solution design
● At least 5 years of configuration/development experience for complex, highly- capable, technologies- inclusive of integrations and portals preferably with consulting experience.
● Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment, while providing thought leadership to Customer Service sponsors/stakeholders in solving business process and/or technical problems
● Customer- centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success
● Team player who is self- driven and proactive in learning new technologies and skills
● Domain experience desired but not required in Media, Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
● Great logical thinking and attention to details
● Familiarity in agile software development and good knowledge of it&039;s best practices and trends

Working hours: from Monday to Friday
Providing equipment; supervise jobs.
Team building activities include annual company trips, parties and other attractive HR benefits.
The working environment is supportive, fun and flexible, valuing innovation, creativity and new ideas.
Enjoy Health Insurance, Insurance and other benefits according to labor law and 24/7 Enhanced Health Insurance Package with total protection value up to 100 million VND/year
Enjoy all holidays (April 30, May 1, birthdays, September 2, weddings, New Year, traditional Tet...)
Competitive & attractive salary up to 40 million/month
Project bonus up to 2.5 months salary/year
Women&039;s care regime: holiday bonus October 20- March 8, company&039;s own fertility bonus package
Various training courses on trending technologies, best practices, and soft skills
Annual review or sudden production

Cập nhật gần nhất lúc: 2024-07-12 13:50:04