Service Operator

• Record and control wake- up calls accurately
• Maintain a clean work environment
• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
• Advise defects on switchboard equipment to Supervisor
• Page staff member when requested
• Abide by principles of guest privacy
• Bill call costs
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Ensure smooth internal telecommunication as per Hotel Standards
• Process all incoming and outgoing calls accurately and courteously
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Be aware of local telephone listings and frequently dialed numbers

• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

+ 3 meals/day support & Uniforms provided by the hotel
+ Service surcharge | Social insurance | Suncare health insurance
+ 05 working days | 02 days off per week.
+ 02 months probation 100% salary
+ Salary: discussed during interview
+ Training course at the hotel according to hotel regulations
Other modes: Discussed during interview
Work location: Sa Pa- Lao Cai

Cập nhật gần nhất lúc: 2024-05-21 18:10:04