Service Quality & Compliance Specialist (A Luxury Watch Brand)

ROLES:· This role supports post- sale integrity, ensures service quality and helps protect the brand’s reputation.· You will act as a key connection between the boutiques and the Brand Office, responsible for verifying customer information, monitoring sales behavior, responding to client inquiries/reviews and ensuring service quality aligns with brand standards.· The main objective is to ensure that every client interactation and transaction reflects the brand’s core values of professionalism, excellence, transparency, and integrity.RESPONSIBILITIES:1. Client Follow- Up & VerificationCall or text clients ~1 week post- purchaseCheck product condition and service experienceDiscreetly confirm the buyer’s authenticityRespond to client inquiries via phone, email, and messaging platforms; acknowledge and follow up on feedback or concerns.​Monitor and respond to Google reviews and other online feedback in line with brand tone and guidelines.Weekly reports to ABM/BM2. Sales Behavior ReviewAudit/Review sales messages (Zalo, WhatsApp, iMessage) after purchase.Flag inappropriate conduct, high- pressure tactics, or duplicate clientsProvide constructive feedback summaries to ABM/BM to support improvement without harming morale.3. Document Cross- CheckMatch key sales records:- Approved vs. actual clients- System names vs. invoice namesCompile Monthly summary reportsCheck CRM data accuracy and mandatory field completion.4. Camera & In- Store Conduct MonitoringReview security footageEnsure SOP compliance and detect any suspicious in- store activityDocument and escalate any issuesSuccess in This Role Looks LikeClients feel heard and supported after purchaseSales misconduct is identified early without harming moraleService quality improves across boutiquesThe brand office gains visibility to protect standards and reputation

Qualification:
· College, Bachelor’s degree or relevant certificate.
Experience:
· Experience in customer service, telesales, or quality control preferred
Skill / Competence:
· Strong attention to detail, discretion, and ethics
·Good in communication, reading both English & Vietnamese.
· Comfortable with detailed, high- volume review work
· Proficiency in MS Office
· Clear, confident phone communication

- Chế độ bảo hiểm
- Chế độ thưởng
- Đào tạo
- Công tác phí
- Nghỉ phép năm
- Phụ cấp
- Tăng lương
- Laptop

Cập nhật gần nhất lúc: 2025-09-06 21:35:02