Service Trainer

Summary:

Drive and ensure sustain the Highlands Coffee Service Excellence training program.
Support in sustaining the Highlands Coffee Service Culture through effective training & certification program and other training activities

Responsibilities:

Maintain updated records of training curricula and material
Assist Training Manager/Leader in other training activities
Conduct Server Leader, Store Manager and Senior Sales Associate training programs.
Ensure all servers&039; compliance in all policies and procedures during store operations by constantly audit store service
Conduct Orientation & Basic Service training for Newcomers.
Coordinate and monitor enrollment, schedules, budgets/ costs, and equipments.
Be responsible for all admin tasks related to each training courses (registration, test, certificate…)

Job requirements:

Positively influences Server Leaders & store service teams.
Instructional proficiency with sound communication skills.
2 years of experience in Training/Customer Service.
English proficiency is a plus and good presentation skills.
Education: Minimum College degree.
Education/Training Qualifications, Certificates in Hospitality/Services are a plus.

Working location: 338 Nguyen Van Linh, Thac Gian, Hai Chau, Da Nang
Working time: 8:30 AM- 17:30 PM |

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-21 11:15:03