Shift Engineer / Technician

What’s the Job?
As a Shift Engineer / Technician at Rêve HCMC, you’ll be part of the team responsible for keeping our hotel operating safely, efficiently, and beautifully. From preventive maintenance to quick problem- solving, your technical expertise ensures every guest enjoys comfort, safety, and seamless experiences.
You’ll help manage the daily engineering operations, monitor energy efficiency, and perform repairs or maintenance tasks across guest rooms, public areas, and back- of- house — always in line with IHG standards and Rêve’s high expectations for quality and detail.
Your Day to Day
Operations & Maintenance
Conduct regular inspections of guestrooms, public areas, and back- of- house to identify maintenance needs.
Monitor the performance of building systems and equipment to ensure safe and efficient operations.
Maintain all tools, work areas, and equipment in a clean, organized, and safe condition.
Respond promptly to maintenance requests and guest repair calls, ensuring quick and effective solutions.
Perform routine maintenance, troubleshooting, and repairs across all hotel systems, including electrical, plumbing, HVAC, refrigeration, and mechanical equipment.
Support the Engineering team during emergencies such as power failures, leaks, or system malfunctions.
Assist in preventive maintenance programs to minimize equipment downtime and extend asset life.
Energy & Efficiency
Ensure all systems operate at optimal efficiency in accordance with IHG’s “Journey to Tomorrow” commitments.
Monitor and control energy usage for electricity, water, gas, and HVAC systems.
Support sustainability initiatives by implementing energy- saving practices and reducing waste.
Guest Experience
Provide courteous and prompt service to all guest inquiries or concerns related to facilities.
Maintain guest room safety and comfort through attention to detail and preventive action.
Handle guest maintenance issues with professionalism, ensuring minimal disruption and complete satisfaction.
Team & Coordination
Collaborate closely with other departments to ensure smooth operations and timely repairs.
Assign or follow up on work orders based on operational priorities.
Support new team members through knowledge sharing and hands- on guidance.
Participate in daily shift briefings and communicate maintenance updates to the Engineering and Front Office teams.
Safety & Responsible Business
Follow all safety, security, and emergency procedures, including proper use of protective equipment.
Ensuretools, materials, and hazardous substances are used and stored safely.
Report all safety or maintenance incidents to the Engineering leadership immediately.
Maintain compliance with local regulations and IHG safety standards.
Accountability
You will support the Engineering team to maintain all areas of the hotel — ensuring smooth daily operation, minimal downtime, and consistent guest satisfaction. You’ll work independently during your shift while supporting the Chief Engineer and the overall engineering operation.

Hands- on problem- solving skills with attention to safety and quality.
What We Need From You
Willingness to work shifts, weekends, and holidays as needed.
Basic computer literacy for maintenance systems and work orders.
Good communication and teamwork skills.
Vocational Certificate or Diploma in Electrical, Mechanical, Civil, or Air Conditioning & Refrigeration.
Pre- opening hotel experience is a plus.
Strong knowledge of building systems, HVAC, electrical, and plumbing.
1–3 years of relevant experience in a similar role within a hotel or facility maintenance environment.

Competitive salary and benefits package. Further details will be discussed during the interview.
How do I deliver this?
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

Cập nhật gần nhất lúc: 2025-11-04 19:15:03