Shift Manager

Customer
Implement production, productivity, quality, and customer- service standards
complete audits; identify trends; determine system improvements; implement changes
Preserve excellent levels of internal and external customer service
Maintain high standard of ambiance for customers by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement as well as monitoring food presentation and service
Enhance department and organization reputation by accepting ownership for accomplishing new and different requests from the customers
Identify customers&039; needs and respond proactively to all of their concerns
Handle customer complains
Financial
Manage the F&B day- to- day operations within budgeted guidelines and to the highest standards
Process
Follow cash handling policy and procedures
Determine system improvements and implement changes
Maximize bar profitability by ensuring portion control and monitoring accuracy of charges
Assist the Restaurant Manager to liaise with Procurement and Accounting department on product purchases, delivery inspections as well as inventory management
Assist the Restaurant Manager to maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety
People
Accomplish restaurant human resource objectives by recruiting, select, orient, train, assign, schedule rosters, coach, counsel, and discipline employees
Plan, monitor, appraise, and review job contributions then make recommendation for promotions for the team members
Assist the Restaurant Manager to communicate job expectations
Enhance job knowledge for himself / herself and team members by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations and necessary training courses

Presentable and good- looking appearance, sparkling (shining, flashing and energetic look)
Vocational diploma in: restaurant, hospitality management
Humility- openness to criticisms/ideas
Listening skills
Communication skills
Flexible working time
Teamwork
Enthusiasm

Professional working environment
Tips and service charge
Annual leave
Parking and meal allowance

Cập nhật gần nhất lúc: 2024-07-27 08:55:02