Shift Supervisor - Giám Sát Ca

Job Summary and Mission- This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts.
- The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
- This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers.

Summary of Key Responsibilities
- Responsibilities and essential job functions include but are not limited to the following:
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Assists with new partner training by positively reinforcing successful performance.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Contributes to positive team environment and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Provides quality beverages for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Maintains regular and consistent attendance and punctuality.
- Utilizes operational tools to achieve operational excellence during the shift.
- Follows Starbucks operational policies and procedures.
Working in Starbucks stores in Hoàn Kiếm, Nam Từ Liêm, Tây Hồ Districts in Ha Noi

Other provinces/city: Phú Quốc, HCM, Lào Cai, Bắc Ninh , Huế

Free 01 tall size drink everyday
Insurance 24/7 from onboarding date, Social Insurance by law
International training courses, Inter- personal skill, soft skills.... employee development & engagement

Cập nhật gần nhất lúc: 2024-08-02 08:40:02