Shop Attendant

The employer offers cruise ship passengers world-class brands and exclusive merchandise with tax and duty free savings. Together with the extensive number of cruise line partners, the goal is to provide an unforgettable, exciting vacation shopping experience.
PRIMARY RESPONSIBILITIES: Achieve/exceed sales goals as outlined by the company.
* Service:
• Answer all questions regarding the merchandise and outline features and benefits with accuracy.
• Inform the customer of special in-store specials and promotions and their advantages.
• Accurately advise the customer on use/care of the merchandise.
• Initiate conversation; ask open-ended questions to determine customer needs.
• Process sales as quickly and efficiently as possible.
• Offer a welcoming greeting to all customers as they enter the store.
• Present merchandise with enthusiasm, and assist in the selection by making recommendations to the customer.
• Accurately answer routine questions/inquiries in a helpful and courteous manner.
• Always thank customer for visiting the store and encourage them to return.
• Utilize add-on selling, cross-selling, and merchandise upgrading techniques to maximize sales.
* Merchandise & Display:
• Always present a clean, neat and tidy store according to Corporate HQ’s visual merchandising directives (i.e. PQ’s – Presentation Quantity).
• Ensure all merchandise is accurately SKU’d and priced at all times.
• Keep shelves and fixtures organized and fully replenished.
• Assist in periodic inventories.
• Maintain shop and window displays.
• Accurately receive and check-in merchandise deliveries to vessel.
* Loss Prevention:
• Report all shop thefts to Gift Shop Manager.
• Maintain an awareness of theft deterrents.
• Communicate sources of potential loss to management.
* Safety:
• Comply with all safety, security, and environmental policies as outlined by Corporate HQ and cruise line partners.

JOB SKILLS REQUIRED:
• Ability to set and accomplish goals in a team atmosphere.
• Ability to communicate clearly and effectively with customers and colleagues.
• Ability to work under pressure and meet deadlines. • Ability to receive direction and guidance where necessary.
• Ability to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills.
• Ability to continuously lift up to 55 lbs. to effectively maintain appropriate inventory levels and shop merchandise standards.
REQUIRED EXPERIENCE:
• Proficient English-language speaking and writing skills.
• Basic knowledge of Microsoft Outlook or equivalent mail client application.
• Multiple language skills for certain ship assignments.
• Strong PC Skills using Microsoft applications such as Word and Excel.
• 2 Years of retail experience (department stores: perfume and cosmetics, souvenirs, watch, jewelry, fashion clothes, alcohol and cigars)
• High School diploma or equivalent.

- Mức lương cạnh tranh
- Lương cơ bản + thưởng service charge
- Hỗ trợ ăn giữa ca, hỗ trợ nhà ở (đối với nhân viên ngoại tỉnh)
- Có nhiều cơ hội giao tiếp với người nước ngoai
- Thưởng lương tháng 13
- Thưởng theo hiệu quả công việc
- Và các chế độ phúc lợi khác theo quy định của công ty
- Làm việc trong môi trường năng động, chuyên nghiệp

Cập nhật gần nhất lúc: 2021-02-20 17:10:07