SHOPEE - QUALITY ASSURANCE - LÂM ĐỒNG

· Keep all proprietary information of company and provided accounts confidential.
· Plan, organize and conduct training programs, seminars and conferences for Customer
· Conduct quality monitors and assist with new hire feedback.
· Service Representatives from QA results
· Evaluate needs and develop new training materials and/or revises current material utilizing corporate standards to ensure the branch’s training needs are met.
· Schedule the appropriate classroom and prepares the physical setup.
· Prepare and distribute training aids such as instructional material, handouts, evaluation forms and visual aids; set up audiovisual equipment and make presentations when necessary.
· Collect the feedback and follow the improvement fields of agents after each training session.
· Conduct skills, technical, management and staff development training courses.
· Giving daily coaching to agents for any mistakes found (if required) from QA results
· Administer and evaluates training program qualification tests and determines eligibility of prospective attendees.
· Write material for new training programs; reviews, evaluates and modifies existing and proposed programs and recommends appropriate changes.
· May be required to assist management with floor support as needed.

· Ability to solve problems quickly and independently while working in a fast-paced environment
· At least 1 year-experience developing and implementing training programs in a call center environment
· Experience in providing performance feedback
· Strong organizational, planning, prioritization skills
· Ability to multitask and perform in constantly changing environment
· Excellent oral, written and interpersonal communication skill
· Excellent ability to identify and analyze data for trends
· Intermediate to advanced reporting skills
· 1 years platform training/facilitation skills to deliver quality training programs and experience developing and delivering professional development courses
· Excellent time management

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Cập nhật gần nhất lúc: 2021-07-28 16:13:02