Shopee Senior Associate, Product Operation

About the team:
Product Operations is the driving force behind seamless product delivery and exceptional user experiences. We bridge the gap between product development and business teams by providing rapid technical support, collaborating with stakeholders to deliver reliable products, and equipping users with the knowledge they need to succeed. With a focus on excellence, efficiency, and innovation, Product Operations empower the business to thrive.
As a Product Operations team member, you will be the backbone of our products, ensuring the health and continuity of our platform by providing rapid technical support, conducting rigorous testing, and fostering seamless collaboration with stakeholders. You’ll also help equip teams with the tools and knowledge they need to succeed, making a tangible impact on the success of our products. This is a dynamic role for someone who thrives on solving problems, delivering results, and contributing to a high- performing team.
Job Description:

Serve as the primary point of contact for business users&039; inquiries about feature logic.
Collaborate closely with cross- functional teams to conduct User Acceptance Testing (UAT), ensuring critical business requirements are met and edge cases are thoroughly addressed.
Proactively share ideas to enhance team processes, manage workloads efficiently, and contribute to team innovation.
Mentor junior team members and take ownership of tackling complex problems.
Promptly address and prioritize product issues based on business impact; balance priorities among stakeholders effectively.
Implement product configuration changes based on business requests.
Execute feature release checklists, create user guides, and develop educational content to ensure teams understand and adopt new features effectively.
Lead and maintain team processes like issue management or feature management, ensuring quality and consistency.

Yêu cầu công việc

Excellent problem- solving skills, can quickly assess and resolve complex issues.
Proficiency in writing and executing queries to support data analysis and troubleshooting.
3–5 years of experience in product operations, technical support, IT support or quality assurance.
Experience in QA methodologies, testing frameworks or automation tools.
Ability to collaborate effectively with cross- functional teams, including Regional Product and business units.
Strong organizational skills to manage multiple tasks and priorities effectively.
Ability to work in a fast- paced environment and meet deadlines.
Proactive and adaptable to changing business needs and priorities.
Excellent communication skills who can translate complex technical concepts into clear business terms (and vice versa).
Detail- oriented with a focus on thoroughness in addressing edge cases.

Health care insurance, annual health check
14 days annual leave & 6 days sick leave
Learning and Development program
Attractive salary, annual performance bonus
Quarterly Team Building
Free food, drinks at pantry

Cập nhật gần nhất lúc: 2025-05-17 06:00:03