[SILVERLAND MÂY] - Spa Receptionist/Nhân viên lễ tân Spa

Greet and welcome guests: Provide a warm and professional welcome to all spa guests, ensuring they feel valued and appreciated.
Handle reservations and appointments: Efficiently manage spa reservations and appointments, scheduling guests appropriately and minimizing wait times.
Prepare daily reports: Compile daily reports on spa reservations, revenue, and guest feedback, providing valuable insights for management.
Handle guest complaints and concerns: Address guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of all parties.
Provide information and answer inquiries: Answer guest questions about spa services, pricing, facilities, and policies, ensuring they have a clear understanding of the spa experience.
Maintain spa reception area: Keep the reception area clean, organized, and presentable, ensuring a pleasant and inviting ambiance for guests.
Upsell spa services and products: Effectively promote additional spa services and products to enhance the guest experience and increase revenue.
Process payments: Accurately process guest payments using various methods, including cash, credit cards, and gift certificates.
Maintain spa inventory: Monitor spa product inventory levels, ensuring adequate stock and reordering supplies as needed.

High school diploma or equivalent: Possess a high school diploma or equivalent education.
Organizational and time management skills: Exhibit excellent organizational and time management skills to handle multiple tasks efficiently and prioritize effectively.
Strong interpersonal skills: Possess strong interpersonal skills, including empathy, active listening, and conflict resolution abilities.
Spa industry experience: Have at least 1 year of experience working in a spa or hospitality setting.
Knowledge of spa services and products: Have a good understanding of spa services, products, and pricing to provide accurate information to guests.
Computer proficiency: Be proficient in using Microsoft Office Suite or similar productivity software.
Excellent communication skills: Demonstrate exceptional communication skills, both verbally and in writing, to interact effectively with guests and colleagues.

Competitive salary and benefits package: Enjoy a competitive salary commensurate with experience and performance, along with a comprehensive benefits package.
Opportunity to work in a relaxing and rewarding environment: Immerse yourself in the tranquil spa atmosphere and contribute to creating a positive and rejuvenating experience for guests.
Chance to make a real difference in people&039;s lives: Help guests achieve their wellness goals and enhance their overall well- being through spa services.
Potential for career advancement: Grow within a dynamic spa environment that values high performers and provides opportunities for professional development.

Cập nhật gần nhất lúc: 2024-04-29 23:00:24