BROAD FUNCTION OF JOB
Provide good customer service, sell and promote merchandise and services of the store. To also provide professional advice on personal image and fashion trend, wardrobe- coordination and use of products, etc. Monitor and execute sales strategies to achieve sales targets. Supervise and train a team of retail staff to achieve sales, profits and stock targets.
To comply with and reinforce company’s philosophy of “PUTTING PEOPLE FIRST” and to provide overall direction based on company’s mission of “Number One Department Store in Hochiminh City”. To comply with the current laws/ regulations; To be customer- oriented by caring safety and hygiene, etc.
DUTIES AND RESPONSIBILITIES
Sales/ Customer Service:
Work with team to achieve sales target.
Keep up- to- date store information and product knowledge and sell and promote merchandise and services of the store.
Provide the highest level of customer service.
Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
Practice complementary sales (i.e., recommend tie to go with shirt)
Complete transactions on POS system & control daily cash- in & cash- out.
Stock Control:
Check stock daily to ensure that shelves are well- stocked and replenish stock whenever necessary.
Assist in physical stock- taking.
Return any damaged stock according to procedures.
Receiving and check quantity, quality, sizes and price tags of stock.
Housekeeping and Merchandise Display:
Keep sales area clean and tidy, pick up/ dispose (any) litter.
Ensure that merchandise on display is neat and orderly.
Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.
Assist in promotion/ festive merchandise display.
Security:
Always be alert of suspicious characters; report any shop- lifting to superior/ security officer.
Carry out changing room control procedures.
Market & Customers’ Information:
Feedback to superior on the demand of merchandise.
Feedback on customer comments regarding quality, usage, prices etc.
Administrative Procedures:
Understand and handle customer’s request of issuing invoice & tax refund.
Any other duties as and when assigned by the company.
Replenish stationery supplies (bags, wrapping paper etc)
Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.
