Software Support Engineer (C++, Linux)

Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio.
By joining the team, you have a chance to work with cutting- edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:

Participate in on- call 24/7 rota for customers Emergency cases
Actively contribute to our customer satisfaction
Enjoy customer interaction and is challenged by trouble shooting in a complex environment
Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
Outgoing personality with a customer focus and right attitude to serve the customer.
Day- to- day service and support end customers and partners globally
Close cooperation with R&D and Solution Architects to find solutions and solve customer issues

Yêu cầu công việc

Good at English skills.
Good at interpretation, negotiation skills.
Experience in bash, python scripts.
Familiar with Linux environment.
At least 2 years relevant work experience
Must be able to read and understand C/C++ programming language.
IT Background
Good analytic, trouble- shooting and problem- solving capabilities.
Experience in product maintenance, consulting and system integration.

Work- Life Balance: Hybrid work and flexible working hours, employee assistance programme;
Learning Opportunities: Complex projects, rotations, internal tech communities, training, coaching, online learning platforms subscriptions, English programme, certifications, pass- it- on sessions, workshops, conferences;
Finance: Competitive salary package, annual leave encashment, 13th month salary, referral bonus;
Health: Global internal wellbeing programme, access to wellbeing apps, premium health check, extra insurance;
Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations;
Other: Trade Union benefits, Welcome package and gift- giving frequency.
Career Development: Career coaching, global career opportunities, non- linear career paths, internal development programmes for management and technical leadership;

Cập nhật gần nhất lúc: 2024-08-07 15:45:02