Software Support Engineers

Your responsibilities include but not limited to the following:

• Enjoy customer interaction and is challenged by trouble shooting in a complex environment
• Day-to-day service and support end customers and partners globally
• Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
• Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
• Participate in on-call 24/7 rota for customers Emergency cases
• Outgoing personality with a customer focus and right attitude to serve the customer.
• Actively contribute to our Customer satisfaction

• IT Background
• At least 2 years relevant work experience
• Good at English skills
• Good analytic and problem-solving capabilities
• Familiar with Linux environment
• Must be able to read and understand C/C++ Programming Language.

• Attractive compensation and benefits
• An excellent working environment in developing tomorrow’s features.
• Open and honest culture where people are valued, treated fairly, trusted, and empowered.
• Training and career development opportunities.
• Opportunities for short and long-term training/work overseas.
• 40 flexible working hours per week from Monday to Friday.
• English classes 3 hours a week with qualified foreign teachers.
• Extra 24/7 Health and Accident Insurance.
• Health check-up, Company trip, Family Day, BBQ... and many other internal events
• Activities such as: Sport Clubs, Music Club and Yoga Club.