Training Program Development:

Create user guides, tutorials, webinars, and workshops.
Design curricula, materials, and assessments.
Identify training needs with product development and stakeholders.

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Training Delivery:

Conduct in- person and virtual training for end- users.
Facilitate interactive learning for encourage participation, knowledge retention, and skill application.
Manage training logistics.
Provide one- on- one coaching.

Training Evaluation and Improvement:

Administer post- training assessments and analyze feedback for improvements.
Work with the customer support team to identify common user issues and incorporate solutions into training programs.
Collaborate with the marketing and sales teams to align training initiatives with overall company goals and strategies.
Update training materials regularly.
Partner with the product development team to stay informed about new features, updates, and bug fixes.
Report on training metrics.

Stakeholder Collaboration:

Stay informed on platform updates.
Align training with company goals.
Build positive stakeholder relationships.

Adaptability, patience, creativity.
Bachelor&039;s degree.
Excellent communication and presentation skills.
Strong technical writing skills for clear and concise documentation.
Strong problem- solving and analytical skills.
Ability to simplify complex technical concepts.
Willingness to travel for in- person training sessions.
At least 01 year experience in technical training, instructional design, or related fields.
Excellent interpersonal skills for fostering a positive learning environment.
Proficient in creating training materials using various tools.

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Cập nhật gần nhất lúc: 2024-08-15 04:45:03