Solution Implementation Specialist (Post-sales)

Join our dynamic and expanding solution business team as a Solution Implementation Specialist. In this role, you will be responsible for implementing and configuring Complex Software Solutions to FBVN direct customers. This position will work on Enterprise Solution product provided by FBVN, such as eForm, ECM, IDP and RPA (excluding printing solutions).
RESPONSIBILITIES
Implementation & Configuration
- Configure the solution by using existing feature set of platforms. Develop new feature, plug- in, customize solutions, for both Cloud- solution and/or On- premises solution.
- Deploy pre- built platforms solution products into customer’s On- Premises system, which include Database Engine, Database tables (mostly Microsoft SQL server).
Additional Duties: Performs other related duties as assigned.
Project Delivery: Deliver projects to customers after sales process, which may involve cross- functional, cross- organizational, and cross- service collaboration, including third parties, following pre- defined System Requirement from BA.
POC management: Manage and deploy POCs, ensuring quality, timely, and cost- effective delivery.
Customer Interaction: Participate in technical discovery, kick- off meetings with customers.
Documentation & Testing: Complete Training & Handling documentation, conduct formal testing, and ensure a smooth handover to customers.
Risk Management: Identify and manage risks during implementation and ongoing operations.
Continuous Improvement: Develop strategies to minimize support calls and improve response and resolution times.

Cập nhật gần nhất lúc: 2025-09-16 18:20:03