JOB SUMMARY
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.
CORE WORK ACTIVITIES
Ensuring Culinary Standards and Responsibilities are Met
• Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Ensures compliance with all applicable laws and regulations.
• Operates and maintains all department equipment and reports malfunctions.
• Checks the quality of raw and cooked food products to ensure that standards are met.
• Assists in determining how food should be presented and creates decorative food displays.
• Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
• Recognizes superior quality products, presentations and flavor.
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
• Ensures compliance with food handling and sanitation standards.
• Performs all duties of kitchen managers and employees as necessary.
• Maintains purchasing, receiving and food storage standards.
• Follows proper handling and right temperature of all food products.
• Assists Executive Chef with all kitchen operations and preparation.
Leading Kitchen Operations
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Ensures property policies are administered fairly and consistently.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Maintains the productivity level of employees.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Recognizes success performance and produces desired results.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Communicates performance expectations in accordance with job descriptions for each position.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Ensures employees understand expectations and parameters.
Ensuring Exceptional Customer Service
• Interacts with guests to obtain feedback on product quality and service levels.
• Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Sets a positive example for guest relations.
• Handles guest problems and complaints.
• Provides services that are above and beyond for customer satisfaction and retention.
• Empowers employees to provide excellent customer service.
Maintaining Culinary Goals
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.
• Trains employees in safety procedures.
Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Additional Responsibilities
• Provides information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
• Attends and participates in all pertinent meetings.
• Analyzes information and evaluating results to choose the best solution and solve problems.
