SOUTH PUD PERFORMANCE (S.) ANALYST

Ensure operations monitoring, controlling

Pro- actively tracking of the performance to against agreed target and tracking compliance to adherence defined standards and processes
Identify performance and compliance gaps on time
Drive/ facilitate operations team’s root causes analysis and corrective action plan in case exceptions happen
Walk to the floor regularly to have operation insight, build up the relationship & point out the performance gap with Operation team
In case of critical failure detection or repeat of non- conformity, immediately feedback to corresponding operations lead for reason and resolution & follow up closure
Promptly and independently initiate corrective action in the event of problems or identifiable service disruptions in order to maintain the given service commitments to customers

Performance
Reporting

Produce and distribute reports regarding the service quality review. Ensure that reports are effective, timely and consistently analyzed to identify service disruptions as well as opportunities

Drive PUD performance continuous improvement

Responsible to hold periodic review with functions, and walk through existing performance and any potential plans
Provide analytical solutions to drive/facilitate operations team’s root causes analysis
Identify possibilities that improve the efficiency of process

Any other ad- hoc requests/ projects

QUALIFICATIONS, COMPETENCY & EXPERIENCESkills

"Can do" attitude with a well –balanced sense of perspective, sense of humour
Advanced Software Skills (excel, access)
Effective analytical problem solving skills & high- level reasoning
Data skils is highly desirable

Competences

parts, separates the main issues from side- issues, understands the nature of the parts and their relationship to one another. Seeks out and critically
evaluates both numerical and narrative information. Draws accurate conclusions.
Analysis: Breaks down a problem, situation or process into its component

Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive
Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Expected years of experience

2 years of relevant working experienced (preferably in the operations area)

Educational Qualifications

Bachelor Degree or equivalent

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-02 15:45:35