Spa & Gallery Manager

OPERATIONAL
Ensure through effective supervision that all services offered at the Spa are carried out with utmost professionalism, efficiency and courtesy.
Conduct daily inspection tours of the facility.
Ensure all guests and visitors to the Spa leave with a pleasant experience.
Oversee, supervise and monitor all facets of daily operations
Maintain and promote the atmosphere of tranquility and peace in Spa areas at all times.
Participate and assist in the development of Job Description manuals for each division
Maintain and enhance guest satisfaction through effective relations and inter- personal skills.
Assist subordinates during peak periods and during shortage of manpower.
Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.
Ensure facility is clean and well maintained at all times.
Ensure all Spa products are available at the Spa.
FINANCIAL
Ensure that expenses are in line, or below, with Department’s Operational Budget and that costs are strictly controlled.
Introduce improvements and adjustments to ensure the facility is cost- effective.
Participate and assist in the preparation of Annual Department Budget.
MARKETING & PUBLIC RELATIONS
Interview new associates in liaison with hotel’s Personnel Department.
Propose associates’ annual vacation and schedule Public Holidays off- in- lieu during off- peak periods.
Entertain regular and potential clients.
Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates.
Take appropriate disciplinary action against repeat offenders of company’s rules and regulations, and policies and procedures.
Create and present a marketable facility, merchandise display, and program at all times.
Ensure that the facility is adequately man during peak periods.
Ensure that all associates have a complete understanding of the Spa and hotel’s policies and procedures, rules and regulation.
Liaise with hotel and Corporate Sales & Marketing departments.
Maximize sales of in- house facility, merchandise, and products through effective promotion.
Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.
Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
Attend promotional events as appropriate.
Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.
TRAINING
Ensure new associates attend hotel’s orientation program before commencing work in Spa.
Ensure that associates are hired according to the requirements and specifications for the appropriate position.
Regularly update and improve training to reflect on current industry standards, trends and customers expectations.
ADMINISTRATION
Manage stock and make order request when required in timely manner.
Ensure all related Spa operation license and related law are followed strictly and ac
Ensure that respective division’s monthly and other reports and correspondences are completed punctually and accurately.
Ensure Spa and related general supply items are in sufficient stock, and that their consumption is in line with the business demands.
Plan and effectively schedule associate roster to maximize manpower resources.

Overall Spa’s financial performance
Productive departmental administration
Mystery Shopper Results
Customer Service skills
Associate development and turnover
Overall quality of Spa cleanliness and treatments
Flexibility and inter- departmental co- operation

Receiving 100% of salary during probation time.
Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
Free training courses from basic to advance by Banyan Group Academy.
Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
22 standard working days per month.
Positive career development opportunities.
Other attractive bonus policies for encouragement and motivation
Young and dynamic working environment.
12 to 14 days annual leave.
Free- provided Bao Viet health and accident insurance.
Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).

Cập nhật gần nhất lúc: 2024-05-05 03:05:02