Spa & Gallery Manager (Trưởng bộ phận Spa)

OPERATIONAL
Maintain and promote the atmosphere of tranquility and peace in Spa areas at all times.
Ensure facility is clean and well maintained at all times.
Maintain and enhance guest satisfaction through effective relations and inter- personal skills.
Ensure all guests and visitors to the Spa leave with a pleasant experience.
Conduct daily inspection tours of the facility.
Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.
Participate and assist in the development of Job Description manuals for each division
Ensure all Spa products are available at the Spa.
Assist subordinates during peak periods and during shortage of manpower.
Ensure through effective supervision that all services offered at the Spa are carried out with utmost professionalism, efficiency and courtesy.
Oversee, supervise and monitor all facets of daily operations
FINANCIAL
Ensure that expenses are in line, or below, with Department’s Operational Budget and that costs are strictly controlled.
Introduce improvements and adjustments to ensure the facility is cost- effective.
Participate and assist in the preparation of Annual Department Budget.
MARKETING & PUBLIC RELATIONS
Maximize sales of in- house facility, merchandise, and products through effective promotion.
Entertain regular and potential clients.
Liaise with hotel and Corporate Sales & Marketing departments.
Attend promotional events as appropriate.
Create and present a marketable facility, merchandise display, and program at all times.
ASSOCIATE RELATIONS
Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.
Propose associates’ annual vacation and schedule Public Holidays off- in- lieu during off- peak periods.
Ensure that all associates have a complete understanding of the Spa and hotel’s policies and procedures, rules and regulation.
Ensure that the facility is adequately man during peak periods.
Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.
Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
Interview new associates in liaison with hotel’s Personnel Department.
Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates.
Take appropriate disciplinary action against repeat offenders of company’s rules and regulations, and policies and procedures.
TRAINING
Ensure new associates attend hotel’s orientation program before commencing work in Spa.
Ensure that associates are hired according to the requirements and specifications for the appropriate position.
Regularly update and improve training to reflect on current industry standards, trends and customers expectations.
ADMINISTRATION
Plan and effectively schedule associate roster to maximize manpower resources.
Ensure all related Spa operation license and related law are followed strictly and ac
Ensure that respective division’s monthly and other reports and correspondences are completed punctually and accurately.
Ensure Spa and related general supply items are in sufficient stock, and that their consumption is in line with the business demands.
Manage stock and make order request when required in timely manner.

- Agile, active, good looking
- Ability to arrange and organize work
- English communication21:45/- strong/- heart:>:o:- ((:- hĐã gửiXem trước khi gửiThả Files vào đây để xem lại trước khi gửi
- Have experience from a Spa supervisor position or higher for at least 2 years at a 4- star hotel spa or higher
- Ability to train and manage employees

Free training courses from basic to advance by Banyan Group Academy.
12 to 14 days annual leave.
Positive career development opportunities.
Free- provided Bao Viet health and accident insurance.
Pre- opening Service Charge bonus 1 million Vietnam Dong per month.
Young and dynamic working environment.
Free- provided accommodation with full- equipped and modern facilities according to Banyan Group standards (Electric water heater, AC, TV, internet, cable TV).
22 standard working days per month.
Pre- opening allowance from 2 million Vietnam Dong to 4 million Vietnam Dong per month.
Other attractive bonus policies for encouragement and motivation
Receiving 100% of salary during probation time.
Contribution of social insurance, health insurance and unemployment insurance based on total salary (from probation period).

Cập nhật gần nhất lúc: 2024-05-05 03:05:02