Spa Manager

JOB SUMMARY
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Education and Experience
• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets
• Manages supplies and equipment inventories within budget.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Assumes the responsibilities of the Spa Director in his/her absence.
• Maintains cleanliness of spa and related areas and equipment.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Handles guest problems and complaints.
• Strives to improve service performance.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
Conducting Human Resources Activities
• Reviews comment cards and guest satisfaction results with employees.
• Ensures employees understand expectations and parameters.
• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists the Spa Director in managing the day- to- day operations of the spa as necessary.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Supervises on- going training initiatives and conducting training when appropriate.
• Celebrates successes and publicly recognizes the contributions of team members.
• Participates in an on- going employee recognition program.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Observes service behaviors of employees and providing feedback to individuals.

Days off/week: 2 days | 2 ngày nghỉ hằng tuần
National and international training courses | Các khóa đào tạo trong và ngoài nước
Opportunity to develop career | Cơ hội phát triển nghề nghiệp

Cập nhật gần nhất lúc: 2025-07-03 13:40:02