Spa Manager

JOB PURPOSE
Under the general guidance of the General Manager and in accordance with Anmira Resort &Spa, and Policies & Procedures, will ensure our customers are consistently treated to an impeccable customer service experience, and that the operations run smoothly, efficiently and profitably.
JOB RESPONSIBILITIES
- Maintain inventory of spa services, products and equipment. Request equipment repairs as required.
- To carry out any other reasonable duty to assist in the smooth running of the Resort.
- Manage the Spa budget and monitor expenditures. Provide accurate budget forecasts to General Manager and Deputy General Director.
- Oversee all Spa operations including guest services, treatment services, marketing, training, vendor relations and guest and employee satisfaction.
- Handle and resolve guest issues and complaints according to Guest Service Recovery guidelines
- Maintain familiarity with industry trends and new services. Research, recommend and arrange new service training for all treatment specialists.
- Evaluate potential business and programs to increase spa’s financial performance.
- Partners with the Director of Sales and Marketing to promote spa growth and profitability. Responsible for the achievement of financial and departmental goals.
- Manage the daily activities and monitor the performance of the Spa staff. Supervision duties include hiring, scheduling, coaching and counseling and training.

KEY COMPETENCIES
- Able to work on overtime when needed.
- Calm and organized.
- Understanding of Hotel Property Management System
- Has initiative.
- Service- oriented.
- Energetic and positive.
- Has a good interpersonal skill.
- Able to work on flexible shifts including, weekends and holidays on rotation basis.
- Consistently well- groomed.
- Computer Literate.
- Leadership skills and staff motivation, Extrovert, proactive, responsible, alert and agile, presentable, articulate, pleasant personality, efficient and tactful.
QUALIFICATIONS
- Degree Holder in any field or equivalent professional training.
EXPERIENCES
- 3- 5 years’ work experience in a 4- 5 star Hotel as Spa Manager.
OTHERS
- Good command of both written and spoken English.
- Good command of Mandarin, Cantonese, Japanese or Korean Language is an advantage.

- Phụ cấp thẻ taxi, điện thoại, và các phụ cấp thông thường khác.
- Tham gia đóng các loại bảo hiểm (BHXH, BHYT, BHTN).
- Phép năm theo Luật lao động
- Các chế độ phúc lợi khác theo quy định của công ty.
- Mức lương: Thỏa thuận khi phỏng vấn.
- Thưởng tháng lương thứ 13.

Cập nhật gần nhất lúc: 2024-07-21 08:10:02