Spa Manager

• Handle therapist requests
• Double-check all spa bookings.
• Handle the entire Spa department accurately. Adhere to Spa policies regarding advance reservation times.
• Maintain regular quality control inspections of fitness standards.
• Check over the grooming of all therapists.
• Establish effective communication with instructors to gain their trust and respect through work sample.
• Monitor and handle guest complaints and ensure guest satisfaction, as well as refresh and develop treatments.
• Create a staff roster per week.
• Be responsible for educate other departments about Spa treatments to assist in upselling treatments.
• Know all available spa services.
• Check the spa areas to ensure standards.
• Check the reception area and all spa-booking sheets.
• Assist the Spa Reception team to upsell Spa bookings.
• Attend and participate in training sessions/ meetings as required.
• Check the reception area, the music system and air-conditioning.
• Assist instructors to complete the job assignments in a safe and professional manner using proper safety techniques.
• Identify and solve problems in a professional manner.
• Assist in implementing new and effective training programs.
• Deal with complaint from therapist via receptionist and via
• Oversee the smooth running of the fitness operations on a day-to-day basis to achieve high levels of guest satisfaction.
• Check over all staffs that have PH and AL to be clear when the spa is not busy or there is low season.

• 3 years working experience as Beauty/ Spa Therapist
• Strong inter-personality and leadership skills
• At least Bachelor degree in any field or bachelor degrees in resort/spa management or related degrees
• Proficiency in English and computer literate

Working in a dynamic, professional environment with many opportunities for career development

Cập nhật gần nhất lúc: 2021-05-28 00:19:03