Spa Manager

Position has responsibility for supervising and coordinating activities of associates delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guests and associate satisfaction and achieving the operating budget.
JOB SPECIFIC TASKS
Supporting Management of Spa Operations and Budgets
• Manages supplies and equipment inventories within budget
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
• Comprehends budgets, operating statements and payroll progress reports needed to assist in the financial management of department
• Ensure all associates have the proper supplies, equipment and uniform
• Maintains cleanliness of spa and related areas and equipment
Ensuring and Delivering Exceptional Customer Service
• Interact with guests to obtain feedback on product quality and service levels
• Emphasizes guest satisfaction during all department meetings and focusing on continuous improvement
• Handles guest problems and complains
• Strives to improve service performance
• Empowers associates to provide excellent customer service
• Sets a positive example for guest relations
Conducting Human Resources Activities
• Solicits associates feedback, utilizing an “open door” policy and reviewing associate satisfaction results to identify and address associates problems or concern
• Participate in associate progressive discipline procedures.
• Supervises on- going training initiatives and conducting training when appropriate
• Ensure associates understand expectations and parameters
• Celebrates successes and publicly recognizes the contributions of team members.
• Observes service behaviors of associates and providing feedback to individuals
• Brings issues to the attention of the department manager and Human Resources as necessary
• Participate in an on- going associate recognition program.
• Supports a Spa orientation program for associates to receive the appropriate new hire training to successfully perform their job
• Reviews comment cards and guest satisfaction results with associates.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOPs and LSOPs and support the Peer Review Process
• Establishes and maintains open, collaborative relationship with associates and ensuring associates do the same within the team.

Be able to relocate to Ha Giang City.
At least 2 to 3 years at the same position.

Phone allowance, meals allowance and others
Premium insurance with many inpatient and outpatient medical examination and treatment benefits
International work environment
Marriott International Associate discount for Room and F&B

Cập nhật gần nhất lúc: 2024-08-14 21:45:02