Spa Manager - Quản Lý Spa

Develop creative ways to inspire and motive team members to provide guest with a unique experience.
You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
Develop and update department SOPs (Standard Operation Procedure). JD (Job Description) and Implement it to enhance the guest experience.
Maintain the highest level of the discretion and privacy during any guest interaction.
Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest satisfaction
Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in order to schedule staff accordingly.
Control inventory of guest supplies
Work with department head to develop initiates to reach standard and drive continuous improvement in the guest experiences
Ensure the fitness center is in a safe and clean condition at all times.
You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
Drivering to deliver Luxury Experiences to guest, to achieve heart beat target
Ensure spa facility is ready to receive guest every single time.
Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
Perform Brand’s services behaviors in daily operation basic towards the guests
Maintaining in good order all recreational and sports equipment associated with the departments’ activities, and to recommend to the Spa Director the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.

Must have a comprehensive knowledge/ experience of spa therapy and wellness programs and proficient in the use of Office programs, Hotel and Spa operating systems
Good writing skills
Proficient in use of Microsoft Office
Problem solving and organizational abilities
Communication skills are utilized a significant amount of time when Interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.

Accommodation, uniforms, transportation, and meals are provided
Insurance as labor law
Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance: 2 million per 3 service months
At least 14 annual leave, 2 days off per week
International working environment
Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2024-08-02 15:40:03