Spa Manager - Quản lý Spa

Supporting Management of Spa Operations and Budgets
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Assumes the responsibilities of the Spa Director in his/her absence.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
• Manages supplies and equipment inventories within budget.
Ensuring and Delivering Exceptional Customer Service
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

Education and Experience
• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

Medical Insurance Plan upon the hotel policy: Social insurance, health insurance and unemployment insurance
Competitive package| 13th salary month
Days off/week: 2 days
Full salary & service charge, social insurance during probation
National and international training courses
Opportunity to develop career

Cập nhật gần nhất lúc: 2024-07-15 20:05:02