Spa Receptionist - Lễ Tân Spa

Establishing good relationship and rapport with guests and colleagues
Assisting with journalist visits and photo shoots.
To ensure the cleanliness and hygiene in work areas
To be well informed and educated in all aspects of Spa facilities, policies and procedures.
Assisting in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.
Carrying out the other duties as assigned by the management team
Keeping the reception area neat and clean at all times.
Guest complaints, incident reports regarding staff or guest.
Monthly summary of treatments and guest information.
Answering all incoming phone calls in a professional and friendly manner.
Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
Daily sales of services and retail.
To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
Being aware of other departments’ promotions and sell them.
Scheduling appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
Dealing with guest complaints.
Reporting for duty punctually and wear the correct uniform with the name badge at all times
Assisting with spa promotions
Effectively suggest alternatives to guests if their first requests can not be met.
To insure complete preparation of weekly requests of par stocks and supplies.
To have a complete understanding of and adhere to the company’s policy and procedures
Presenting complimentary gifts to guest after conducting spa tour.
To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety

For further discuss in interview

International working environment, join courses of IHG Group
At least 14 annual leave, 2 days off per week
Insurance as labor law
Competitive salary
Rest and relaxation, Home leave allowance
Healthcare insurance for personal at least 6 months and for the family after working 2 years
Accommodation, uniform, transportation, and meals are provided
Relocation, repatriation allowance
Service charge as revenue
7 accident insurance
Other benefits

Cập nhật gần nhất lúc: 2024-06-05 07:30:03