Spa Receptionist

- Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
- Administrative duties.
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
- Schedule treatment bookings and ensure smooth operation of the reception.
- Handle all transactions and maintain the daily balance with efficiency and accuracy.
- Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
- Support spa team with any daily / monthly reports required by finance.
- Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
- Maintain confidentiality for all spa guests / members and employees.
- Report any security concerns to the hotel management relating to guest safety.
- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.

- Telephone etiquette.
- Computer skills in excel and Microsoft Office.
- Professional and well- groomed for forward facing guests.
- Previous reception experience, preferably in the spa industry is an asset.
- Quick thinker, courteous and welcoming.
- Experience in working with the public and ability to deliver outstanding customer service.
- Multitasking is a requirement.
- Flexible.

- Year End Party
- Employee of the Month / Quarter / Year Award
- Uniform
- International working environment with many Expatriates
- Telephone allowance ( depend on positions)
- Excellent opportunities for Career Development with Accor Group as it is 1 in Asia & Vietnam in term of number of managed property.
- Free Accommodation at nice, modern and comfortable staff house.
- Year end Bonus, KPI Bonus
- Social- Health Insurance per labor law
- 05 working days or 40 hrs per week
- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )
- Birthday Celebration
- On board Travel expense support
ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE
In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.
At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

Cập nhật gần nhất lúc: 2025-01-14 16:15:02