Spa Receptionist/Nhân viên Lễ tân Spa

• Assigns accountability to team members, drives and monitors the execution of the department strategic plan to ensure team delivers impressive results.
• Celebrate successes and recognizes the contribution of team members; ensuring recognition occurs throughout the department and the hotel.
• Maintains high performance levels in the department by setting smart goals and expectations in line with company priorities and hotel goals.
• Knows the business and keeps abreast of competition and customer trends, new products and legislation. Consults direct reports on operations needs and opportunities. Identifies and communicates potential new revenue opportunities to the hotel department heads influencing the development of plans to tap those opportunities.
• Working closely with the DOSM, continuously monitor competitive activity and implement any agreed changes to the property’s sales and marketing strategy.
• Supports the development, implementation and management of the resort’s annual budget/business plan, with a focus on Sales & Marketing strategies.
• Oversees training activities in conjunction with the Human Resources Department to ensure compliance with legal requirements, company’s standards, and department learning needs.
• Is highly visible and interacts with guests including meeting planners on a daily basis to obtain feedback on sales efforts, service levels, and overall satisfaction and to build long term relationships. Proactively develops and maintains effective relationships with internal and external key patrons, effectively responds to and resolves guest problems and complaints in a timely manner.
• Works with support department heads to ensure departmental strategies are aligned with the resort and company goals.
• Fosters an environment of teamwork where colleagues can communicate openly; keeps colleague informed of key business information.
• Makes key decisions to keep the operations running smoothly sometimes with incomplete information and under tight deadline, pressure and reduced headcount.
• Observes behaviours, and provides timely feedback to individuals and/or leaders to ensure continuous improvement of service performance.
• Creates appropriate Personal Development Plans and develops team members based on their individual strengths, development needs, and career aspirations. Identifies future leaders within the hotel and ensures they have a Personal Development Plan to continuously grow within the company.
• Reviews Guest Satisfaction survey results, and other data to identify areas for improvement in relation to service, products and promotions. Reviews findings with all resort departments and ensures appropriate corrective action is taken.
• Manages multiple disciplines to continually drive total hotel revenue, maximize profitability, and improve colleague and guest engagement

• Level of Education Bachelor
• Professional experiences 3 to 5 years
• The ideal candidate will be a leader who is naturally hands on, with an on- site management style, good relationship building skills and the ability to prioritize and make effective decisions. Ideally you are a dynamic and entrepreneurial Manager who invigorates and motivates the operation with confidence. Pre- opening experience in a five- star resort in an EAM position is advantageous, as is having an in- depth knowledge of Sales & Marketing strategy and resort operations. Experience in Asia – preferably South East Asia.
• Areas of study Hospitality Management, Sales and Marketing Management
• Languages essential English

• Fully enjoy social insurance, health insurance, unemployment insurance according to current labor law.
• The level of benefits is gradually reduced for special events: Birthdays, Tet Bonus, Mid- Autumn Festival, Children&039;s Day, personal events...
• Working time: 44 hours/week
• Uniforms and meals provided
• Civilized, friendly and professional working environment.

Cập nhật gần nhất lúc: 2024-04-03 12:06:59