Spa Receptionist - Nhân Viên Lễ Tân Spa

INTERCONTINENTAL HANOI WESTLAKE
Mức lương
Đang cập nhật
Địa điểm làm việc
Kiên Giang
Kinh nghiệm yêu cầu
Không yêu cầu
Chi tiết tin tuyển dụng

Mô tả công việc

Mô tả công việc

- Answering all incoming phone calls in a professional and friendly manner.
- Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments.
- Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.
- Scheduling appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.
- Effectively suggest alternatives to guests if their first requests can not be met.
* Interacting with guests, including but not limited to:
- Presenting complimentary gifts to guest after conducting spa tour.
- To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.
- Conducting travel agents site inspections.
- Conducting spa tours.
- Assisting with spa promotions
- Offering complementary 5 minutes massages after conducting spa tour.
- To insure complete preparation of weekly requests of par stocks and supplies.
- Assisting with journalist visits and photo shoots.
- Assisting in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.
- Dealing with guest complaints.
- To be well informed and educated in all aspects of Spa facilities, policies and procedures.
- assisting in the preparation of reports, including :
- Reporting for duty punctually and wear the correct uniform with the name badge at all times
- Carrying out the other duties as assigned by the management team
- Responding to any changes in the spa function as assigned by the management
- To have a complete understanding of and adhere to the company&039;s policy and procedures
- Establishing good relationship and rapport with guests and colleagues
- Knowing the telephone extension numbers of all departments and all managers.
- Leaving the premises once the shift is over and make sure that the reception area is kept clean and tidy.
- Keeping the reception area neat and clean at all times.
- Knowing and enforcing all department policies and guidelines.
- Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
- Guest complaints, incident reports regarding staff or guest.
- Knowing the fire and emergency procedures.
- Reporting any broken equipments or accessories to the Spa Supervisor, Training Manager, Spa Manager.
- To have a complete understanding of and adhere to the company&039;s policy related to fire, hygiene, health and safety
- Daily sales of services and retail.
- In case of incident/accident, record on the designated sheet and send copy to the Spa Manager.
- To ensure the cleanliness and hygiene in work areas
- Monthly summary of treatments and guest information.
- Being aware of other departments&039; promotions and sell them.
* Benefits:
- Relocation, repatriation allowance
- Healthcare insurance for personal at least 6 months and for the family after working 2 years
- Contract 2 years included probation period
- Competitive salary
- Accommodation, uniform, transportation, and meals are provided
- Insurance as labor law
- At least 14 annual leave, 2 days off per week
- Other benefits
- Service charge as revenue
- 24/7 accident insurance
- Rest and relaxation, Home leave allowance
- International working environment, join courses of IHG Group

Yêu cầu công việc

* Qualification:
- Diploma or Vocational Certificate in Hospitality Skills or related field
* Experience:
- 2- year minimum in five- star hotel or fine dining restaurant.
* Service years in supervisor/manager level:
- 1- year previous experience in same position
* Knowledge and skills:
- Ensure that full uniform is worn at all times
- Support and adhere to the equal opportunities policy of the company
- Working with multi- cultural teams
- Maintain high standards of personal hygiene at all times
- Be aware of all Health, Safety and Fire regulations and abide by their terms
* Language:
- English

Quyền lợi

Huyện Phú Quốc,
Kiên Giang

Cập nhật gần nhất lúc: 2024-12-09 01:05:02

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Quy mô: 50 - 100
Trụ sở: Số 5, Phố Từ Hoa, Phường Quảng An, Quận Tây Hồ, Thành phố Hà Nội

Thông tin chung

Ngành nghề
Khách sạn - Nhà hàng
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Không yêu cầu
Trình độ yêu cầu
Trung cấp - Nghề
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Full-time
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
04/01/2025
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