Spa Receptionist

Keeping the reception area clean & tidy and maintaining a consistent presence at the
desk.
booked are accurate and booked in a suitable time frame.
 To communicate relevant information to the Therapists, Day Manager and Senior
ensuring required discounts and offers are applied.
who have contra-indications to find suitable alternatives.
treatment procedures and contra-indications. Use initiative when dealing with guests
 Preparing guest schedules for the next day’s arrivals, making sure the treatments
 General administration duties including ensuring the required information and items
a professional manner.
needed are replenished and ready for use.
 Having knowledge of the type of treatments available and be able to give advice on
 Billing treatments accurately and on time, cross charging to Club members and
 Ensuring treatments are collected on time and dealing with any issues rapidly and in
team.
 Ensure required Health & Safety and daily checklists are completed and recorded
appropriately.
 Carrying out any other reasonable tasks allocated by Management.
 Drive desk sales and achieve targets for promotions and treatment launches.
 Assist the Day Manager with utilising therapist space and rota management.
 Demonstrate high levels of customer service and satisfaction by going the extra mile
and exceeding expectation.

 Experience in working with the public and ability to deliver outstanding customer
Previous reception experience, preferably in the Beauty Therapy industry.
service.
 Effective problem solving.
 High attention to detail and accuracy.
 Ability to communicate confidently, professionally and helpfully with guests.
 Ability to create a positive working environment.
 Proven outstanding customer service skills.

- Others attractive benefits,....;
- Health Care and/or Accident Insurance;
- Uniform Laundry by the Company;
- Working with expat environment;
- 12 - 18 days of Annual Leave depends on level;
- Competitive salary package;
- Daily meals, Officer Check, privileges of using Hotel services,...;

Cập nhật gần nhất lúc: 2022-11-01 09:02:04