Spa Receptionist

- Administrative duties.
- Encourage rebooking for spa guests and correct any wrong bookings with care and urgency.
- Handle all transactions and maintain the daily balance with efficiency and accuracy.
- Be a host to the guests / members of the spa. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities. This role is also expected to be flexible to support other spa and fitness staff when needed.
- Adhere to the Spa Policy & Standard Operating Procedures manual.
- Schedule treatment bookings and ensure smooth operation of the reception.
- Report any security concerns to the hotel management relating to guest safety.
- Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone.
- Ensure ambience levels, such as lighting and music are correctly set and maintained and all FOH areas are clean and organised.
- Receive and respond to all guest / member concerns, comments or complaints with discretion and urgency.
- Support spa team with any daily / monthly reports required by finance.
- Maintain confidentiality for all spa guests / members and employees.

- Flexible.
- Previous reception experience, preferably in the spa industry is an asset.
- Multitasking is a requirement.
- Telephone etiquette.
- Quick thinker, courteous and welcoming.
- Experience in working with the public and ability to deliver outstanding customer service.
- Professional and well- groomed for forward facing guests.
- Computer skills in excel and Microsoft Office.

- Birthday Celebration
- Pre- Opening Allowance ( when open, Service charge Bonus will apply )
- Telephone allowance ( depend on positions)
- Social- Health Insurance per labor law
- Free Accommodation at nice, modern and comfortable staff house.
- Employee of the Month / Quarter / Year Award
- Free to attend English Courses at the Hotels to improve your communication skill.
- Year end Bonus, KPI Bonus
- Special discount with Accor property after 06 months of employment
- Year End Party
- Uniform
- Excellent opportunities for Career Development with Accor Group as it is 1 in Asia & Vietnam in term of number of managed property.
- 05 working days or 40 hrs per week
- International working environment with many Expatriates
- On board Travel expense support
- Meal Allowance on duty ( 03 meals per day if stay at staffhouse )
ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE
In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.
At the moment, Accorhotels group has around 4300 hotels over the world in 100 countries

Cập nhật gần nhất lúc: 2024-12-06 04:25:02