Fulfills all clients’ services in professional, correct, orderly and efficient manner and observe quality control in all aspects of operation and promote.
Communicates regularly and efficiently with direct superior on all operational aspects.
The Spa Leader on shift is the key person responsible for checking hygiene standards and the condition of all equipment across all spa areas.
Performs of variety of task. Leads and directs the work of others.
The Spa shift leader is responsible for training, coaching, and developing the professional skills, service standards, and product knowledge of spa therapists and staff.
If any hygiene issue or equipment malfunction/poor quality is found, it must be immediately reported to the Spa Manager or the relevant departments for prompt action.
Promotes the desired work culture and values of trust, integrity and respect, following the Melia Brand ethos.
Training & Coaching
Provide direct on- the- job training for new employees and conduct regular monitoring of service quality and technical performance and Spa hygiene
Service Standardization
Ensure therapists and spa staff strictly follow operational procedures, service standards, and resort brand guidelines.
Provide direct on- the- job training for new employees and conduct regular monitoring of service quality and technical performance.
Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Ensures guests receive a warm welcome to the premises.
Recognizes regular guest and anticipate their needs and requirements.
Assists guest, or visitors in offering and providing accurate information in a courteous manner.
Checks that items supplied are to the quantity and the quality demanded and advises the management of any discrepancies.
Be aware of all material and household supplies and expenditure and to encourage staff to avoid unnecessary waste.
Maintains a strong menu of services with both exceptional artistic and aesthetic value.
Effective utilization of guest profiles and consistent delivery of guest preferences.
Observes environmentally friendly practices to reduce our consumption of gas and electricity waste to landfill etc...
Maintains strong relationship and goodwill with regular guest and local patrons.
Organizes and promotes activities to meet customer demand.
Leads, directs and supervises the team in creating an outstanding experience for the customers so that customers are greeted in a professional, friendly and timely manner.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines. This may include weekends and holiday.
Performs any other duties as requested by Superiors.
Willing to be flexible with working hours, including overtime or extra shifts when requested by the Department Head, in order to meet operational needs and ensure service quality for guests
