Spa Supervisor

• Ensure you are knowledgeable of all spa services, products and treatments so that you can train spa therapists under your control.
• Assist the spa manager in the selection and ordering of spa products, supplies and equipment.
• Open the Spa one hour before the therapists arrive. Switch on sauna/lights in steam room, check locker rooms are clean, and all lockers stocked with robes/slippers and amenities.
• Assist with weekly orders of spa stock on Sage.
• Assist with weekly rosters and scheduling on Cadena.
• Head up a team of spa therapists and act as a &039;role model&039; demonstrating by example the high standards of customer care and treatments your spa demands. Your sphere of influence will also extend if applicable to reception areas.
• Ensure spa team members are aware of company health and safety procedures; making sure you report any overserved safety issues or accidents to spa management.
• Conduct sauna/steam room/jacuzzi testing and checks on other services such as salt beds/hot cabinet & heaters/hot stone heaters/ and notify engineering and maintenance staff of any maintenance issues.
• Be on hand to deal with any customer issues; typically, if any issues arise, you&039;ll be first port of call and direct contact for clients.
• Conduct checks on both treatment rooms and wider areas of the spa to ensure it&039;s clean, tidy and well stocked with products and provisions.
• Make sure all burners are clean and switched on, create a welcoming ambience in the spa (music on) and start preparing boiling herbs for teas.
• Motivate therapists and ensure they have the confidence and skill set to promote and sell spa services and retail spa products. Typically, you&039;ll be working to retail targets that are a percentage of revenues raised.
• Assist the spa manager as and when required in the hiring, training and motivation of spa staff.
Administrative & General Responsibilities
• Explain services, treatments, and procedures.
• Mediate and resolve client issues.
• Booking appointments for Spa accurately through phone, in person, and through emails.
• Checking voicemails/emails and returning messages promptly.
• Answer Phones 100% of the time during business hours.
• Be back- up therapist when required
• Conduct yoga classes
• Support manager, spa therapists, welcome guest. Welcome tea and forms
• Making confirmation calls.
• Deliver/Receive laundry/Linen
• Checking out guest and research purchase orders.
• Work cooperatively with the entire Spa team to ensure a consistent quality of experience for all clients.
• Greeting clients with a friendly smile and demeanor.
• Support manager/finance team to do inventory

Punctual, reliable, and confident.
Excellent communication skills.
Professional telephone and email etiquette.
You must be available to work weekends, holidays, and some evenings.
Previous hospitality experience a plus.
Must be able to multi- task in a busy environment.
Self- directed and detail oriented.
Minimum 2 years spa experience working in a customer orientated environment required

We offer a 5- day work week & competitive salary package.

Cập nhật gần nhất lúc: 2024-07-15 13:30:03