Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check- in and check- out procedures.
Maintain knowledge of retail brands, services and special promotions available in the Spa.
Promote and sell spa/salon services including retail offerings related to the Spa.
Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
Maintain Spa/Salon Environment
Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
Maintain cleanliness of workstation and/or treatment room throughout shift.
Secure supplies and equipment at the end of each shift.
Set up workstation and/or treatment room with necessary products, equipment, and supplies.
Evaluate equipment to assess proper functioning and report deficiencies.
Dispose of trash and dirty linens in the proper area.
Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest&039;s name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Address guests&039; service needs in a professional, positive, and timely manner.
Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Communication
Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Practice universal health care protocol while dealing with guests and co- workers.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Safety and Security
Speak to guests and co- workers using clear, appropriate and professional language.
Escort all guests to changing rooms, relaxation, or next appointment.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Provide assistance to coworkers, ensuring they understand their tasks.
Policies and Procedures
Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Protect the privacy and security of guests and coworkers.
