Spa Therapist / Nhân viên Spa

TOBJECTIVE
• Sell retail products
• Perform professional massage therapy, facial and body treatments.
• Provide uncompromised attention to guests.
MAIN DUTIES
Administration
• Maintain inventory of supplies for the operations of the treatment rooms.
• Attend weekly/monthly Spa departmental communication meetings.
• Maintain accurate as required by provincial regulations.
• Adherence to Standard Operating Procedures Manual.
Job Responsibilities
• Maintain the stocks of clean linen and return the dirty linen to laundry by end of the day.
• Maintain current professional licenses.
• Ensure individual is well versed in all aspects of the Spa&039;s operations i.e. Business telephone usage, Guest relations, Spa services (massage, scrub, facial, etc.), retail sales ...
• Be on time for appointments / shift and thoroughly review appointments after completing each treatment.
• Keep working area clean and neat at all times.
• Assist in the co ordination of Spa treatments with other spa programmes.
• Performing all treatments, according to protocol of script training.
• Assist in the operations of all spa departments as required including spa facilities.
• Maintain the stock and supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the treatment room area. Preparation of kits as required/needed.
• Report dysfunctional equipment to Spa Cordinator / SPA Manager.
• The ability to courteously interact and answer all facility related questions with guests.
• Perform treatments to clients maintaining the clients comfort at all times.
• Work with the Therapist Supervisor in the formulation of plans for projects and other areas.
Training and Human Resources Management
• Responsible for understanding all Spa departments training in pertinent emergency procedures and follow strictly treatment protocols.
• Be understanding hotel regulation and master all knowledge in Staff manual
• Carry out any other duties and responsibilities as assigned.
Education:
• Graduate from an accredited school of massage with a massage license
Guest Service Responsibilities
• Greet members and guests in a friendly and professional manner with smiley facial expression.
• Ensure the facility is in peak condition at all times (operations and cleanliness).
• Ensure guest satisfaction at all times by ensuring that safety and service is always the Spa&039;s first priority.
Miscellaneous
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
GENERAL DUTIES:
Health and Safety
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure that all potential and real Hazards are reported immediately and rectified
To be fully conversant with:
• Hotel Facilities and attractions
• Hotel security procedures
• Hotel Health and Safety policy and procedures
• Methods of accepted payment of the company
• Hotel fire procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Sofitel “BE Magnifique” vision and its corresponding strategies
• Hotel standards of operation and departmental procedures
• Short and long term company marketing promotions
NOTE
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.

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Cập nhật gần nhất lúc: 2026-01-03 17:40:03