Spa Therapist / Nhân viên Spa

TOBJECTIVE
• Provide uncompromised attention to guests.
• Perform professional massage therapy, facial and body treatments.
• Sell retail products
MAIN DUTIES
Administration
• Attend weekly/monthly Spa departmental communication meetings.
• Adherence to Standard Operating Procedures Manual.
• Maintain inventory of supplies for the operations of the treatment rooms.
• Maintain accurate as required by provincial regulations.
Job Responsibilities
• Maintain current professional licenses.
• The ability to courteously interact and answer all facility related questions with guests.
• Report dysfunctional equipment to Spa Cordinator / SPA Manager.
• Be on time for appointments / shift and thoroughly review appointments after completing each treatment.
• Performing all treatments, according to protocol of script training.
• Assist in the operations of all spa departments as required including spa facilities.
• Keep working area clean and neat at all times.
• Assist in the co ordination of Spa treatments with other spa programmes.
• Ensure individual is well versed in all aspects of the Spa&039;s operations i.e. Business telephone usage, Guest relations, Spa services (massage, scrub, facial, etc.), retail sales ...
• Maintain the stock and supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the treatment room area. Preparation of kits as required/needed.
• Maintain the stocks of clean linen and return the dirty linen to laundry by end of the day.
• Perform treatments to clients maintaining the clients comfort at all times.
• Work with the Therapist Supervisor in the formulation of plans for projects and other areas.
Training and Human Resources Management
• Be understanding hotel regulation and master all knowledge in Staff manual
• Carry out any other duties and responsibilities as assigned.
• Responsible for understanding all Spa departments training in pertinent emergency procedures and follow strictly treatment protocols.
Education:
• Graduate from an accredited school of massage with a massage license
Guest Service Responsibilities
• Greet members and guests in a friendly and professional manner with smiley facial expression.
• Ensure guest satisfaction at all times by ensuring that safety and service is always the Spa&039;s first priority.
• Ensure the facility is in peak condition at all times (operations and cleanliness).
Miscellaneous
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
GENERAL DUTIES:
Health and Safety
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure that all potential and real Hazards are reported immediately and rectified
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
To be fully conversant with:
• Sofitel “BE Magnifique” vision and its corresponding strategies
• Methods of accepted payment of the company
• Hotel security procedures
• Hotel fire procedures
• Short and long term company marketing promotions
• Sofitel Keys of Luxury and Appearance guidelines
• Hotel standards of operation and departmental procedures
• Hotel Facilities and attractions
• Hotel Health and Safety policy and procedures
NOTE
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.

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Cập nhật gần nhất lúc: 2025-10-18 12:20:03