Spa Therapist / Nhân viên Spa

TOBJECTIVE
• Provide uncompromised attention to guests.
• Sell retail products
• Perform professional massage therapy, facial and body treatments.
MAIN DUTIES
Administration
• Maintain inventory of supplies for the operations of the treatment rooms.
• Adherence to Standard Operating Procedures Manual.
• Maintain accurate as required by provincial regulations.
• Attend weekly/monthly Spa departmental communication meetings.
Job Responsibilities
• Perform treatments to clients maintaining the clients comfort at all times.
• Work with the Therapist Supervisor in the formulation of plans for projects and other areas.
• Assist in the co ordination of Spa treatments with other spa programmes.
• Ensure individual is well versed in all aspects of the Spa&039;s operations i.e. Business telephone usage, Guest relations, Spa services (massage, scrub, facial, etc.), retail sales ...
• Performing all treatments, according to protocol of script training.
• Report dysfunctional equipment to Spa Cordinator / SPA Manager.
• Maintain the stock and supply of massage oils, alcohol, towels, sheets, and other necessary supplies in a neat and orderly fashion within the treatment room area. Preparation of kits as required/needed.
• Maintain current professional licenses.
• The ability to courteously interact and answer all facility related questions with guests.
• Assist in the operations of all spa departments as required including spa facilities.
• Keep working area clean and neat at all times.
• Be on time for appointments / shift and thoroughly review appointments after completing each treatment.
• Maintain the stocks of clean linen and return the dirty linen to laundry by end of the day.
Training and Human Resources Management
• Be understanding hotel regulation and master all knowledge in Staff manual
• Responsible for understanding all Spa departments training in pertinent emergency procedures and follow strictly treatment protocols.
• Carry out any other duties and responsibilities as assigned.
Education:
• Graduate from an accredited school of massage with a massage license
Guest Service Responsibilities
• Greet members and guests in a friendly and professional manner with smiley facial expression.
• Ensure the facility is in peak condition at all times (operations and cleanliness).
• Ensure guest satisfaction at all times by ensuring that safety and service is always the Spa&039;s first priority.
Miscellaneous
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
GENERAL DUTIES:
Health and Safety
• Ensure that all potential and real Hazards are reported immediately and rectified
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
To be fully conversant with:
• Short and long term company marketing promotions
• Sofitel “BE Magnifique” vision and its corresponding strategies
• Methods of accepted payment of the company
• Hotel Facilities and attractions
• Hotel Health and Safety policy and procedures
• Hotel standards of operation and departmental procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Hotel security procedures
• Hotel fire procedures
NOTE
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly.

Trao đổi trong khi phỏng vấn

Trao đổi trong khi phỏng vấn

Cập nhật gần nhất lúc: 2024-03-27 11:15:18