Spa Therapist/ Nhân viên Vật lý trị liệu - Danang Marriott Resort & Spa, Non Nuoc Beach Villa

Maintain basic Spa knowledge of the following:

Promote and sell spa/salon services including retail offerings related to the Spa.
Maintain knowledge of retail brands, services and special promotions available in the Spa.
Maintain working knowledge of Spa equipment and facilities that the massage therapists typically use throughout their work shift.
Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check- in and check- out procedures

Maintain Spa/Salon Environment

Secure supplies and equipment at the end of each shift.
Set up workstation and/or treatment room with necessary products, equipment, and supplies.
Dispose of trash and dirty linens in the proper area.
Evaluate equipment to assess proper functioning and report deficiencies.
Maintain cleanliness of workstation and/or treatment room throughout shift.
Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).

Guest Relations

Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests&039; service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest&039;s name when possible.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Thank guests with genuine appreciation and provide a fond farewell.

Communication

Provide assistance to coworkers, ensuring they understand their tasks.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Speak to guests and co- workers using clear, appropriate and professional language.
Escort all guests to changing rooms, relaxation, or next appointment.

Safety and Security

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
Practice universal health care protocol while dealing with guests and co- workers.

Policies and Procedures

Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Good English communication is an advantage
• Be interested in hospitality industry
• Have a spa certificate

Annual Leaves
Working 5 days per week- off 2 days per week
Competitive salary and monthly service charge
Follow the government social insurance, health insurance, unemployment insurance
24 accident insurance
Training opportunities for career development
Join in hotel activities

Cập nhật gần nhất lúc: 2026-07-06 21:45:02