Spa Trainer / Đào Tạo Viên Spa

Prepare for treatment
• Be able to arrive at Spa prior to appointment time.
• Assist and monitor opening and closing daily check- list
• Ensure the cleanliness and hygiene of the Spa and own treatment rooms.
• Make sure treatment rooms have enough supplies at all times and as per Six Senses Spas standards.
• Ensure all equipment is well maintained and in safe condition.
• Request and collect the stock of supplies necessary for the treatment rooms.
• Ability to be familiar with, and able to describe all Spa treatment.
• Set up and organize treatment room as per Six Senses Spas standards.
Conduct treatment
• Perform body/ haircare/ facial/ nail treatments as per Six Senses Spas standards.
• Ensure all guests are greeted in Spa lounge.
• Provide prompt, courteous and accurate service to guests at all times.
• Complete written prescriptions for guests whenever application
• Check with Spa Consultant for guests with medical condition.
• Be able to explain to guests draping procedure for privacy and professional reasons.
• Adjust condition, music’s volume in treatment rooms.
• Escort guests to different areas and explain the Guest Journey.
• Serve the welcome drink or other menu offerings to the guests when required.
After treatment
• Treatment rooms are checked and maintained after each use.
• Handle guest complaints and record all guest comments.
• Ensure all guests are departed and thanked by name.
• Removed all dirty towels and linen removed from massage room after each guest use.
• Properly close station.
• Properly keep a clean, sanitize work area for next guest arrive.
Merchandise
• Ability to interact with guests courteously and sell merchandise.
• Personally log all product recommendations.
• Be committed to achieve individual and group targets.
• Motivate the team in the sale of retail products
• Be able to familiar with existing and new products merchandise.
Training
• Assist to record and maintain all Spa therapist’s training records of completed task assessed: for certification: massage, nail care, hair care and skin care.
• Be able to conduct audits through various means: Q&A, multiple choices and reported all failed audit to manager.
• Prepare training report/ training plan and keep to submission schedule of reporting for Daily/ Weekly/ Monthly/ Quarterly/ Bi- Annual and Yearly Report.
• Give timely and specific performance feedback to hosts.
• Work in liaison with the Spa Management to maintain all training standards.
• Give frequent feedback and recognition when hosts do well.
• Regularly update knowledge and skills in massage / beauty therapies.
• Ensure self and team members attend mandatory and other training programs by allocating dedicated training time.
• Do training needs analysis of each host.
• Properly review and update training materials.
• Provide coaching and counselling to the therapist sessions to host when needed.

Technical Skills:

Understand the latest trends, gadgets and health techniques in the market.
Very good command over written and spoken English.
Knowledge of healing therapies, spa treatments, beauty products, wellness traditions and fitness.
Advanced MS Office and Outlook skill.

Work Environment:

Must be able to apply physical pressure for long durations.

- Duty meals.
- Relocation & annual home leave ticket.
- Transportation from/to resort & staff house.
- Medical & accident insurance.
- Fully furnished accommodation with housekeeping service.
Other benefits will be discussed during the interview process

Cập nhật gần nhất lúc: 2024-07-03 09:35:03