Spa Trainer / Đào Tạo Viên Spa

Prepare for treatment
• Ensure the cleanliness and hygiene of the Spa and own treatment rooms.
• Set up and organize treatment room as per Six Senses Spas standards.
• Make sure treatment rooms have enough supplies at all times and as per Six Senses Spas standards.
• Assist and monitor opening and closing daily check- list
• Ensure all equipment is well maintained and in safe condition.
• Request and collect the stock of supplies necessary for the treatment rooms.
• Ability to be familiar with, and able to describe all Spa treatment.
• Be able to arrive at Spa prior to appointment time.
Conduct treatment
• Ensure all guests are greeted in Spa lounge.
• Be able to explain to guests draping procedure for privacy and professional reasons.
• Serve the welcome drink or other menu offerings to the guests when required.
• Perform body/ haircare/ facial/ nail treatments as per Six Senses Spas standards.
• Adjust condition, music’s volume in treatment rooms.
• Complete written prescriptions for guests whenever application
• Provide prompt, courteous and accurate service to guests at all times.
• Check with Spa Consultant for guests with medical condition.
• Escort guests to different areas and explain the Guest Journey.
After treatment
• Treatment rooms are checked and maintained after each use.
• Handle guest complaints and record all guest comments.
• Properly close station.
• Properly keep a clean, sanitize work area for next guest arrive.
• Ensure all guests are departed and thanked by name.
• Removed all dirty towels and linen removed from massage room after each guest use.
Merchandise
• Personally log all product recommendations.
• Be able to familiar with existing and new products merchandise.
• Be committed to achieve individual and group targets.
• Ability to interact with guests courteously and sell merchandise.
• Motivate the team in the sale of retail products
Training
• Provide coaching and counselling to the therapist sessions to host when needed.
• Regularly update knowledge and skills in massage / beauty therapies.
• Assist to record and maintain all Spa therapist’s training records of completed task assessed: for certification: massage, nail care, hair care and skin care.
• Ensure self and team members attend mandatory and other training programs by allocating dedicated training time.
• Be able to conduct audits through various means: Q&A, multiple choices and reported all failed audit to manager.
• Properly review and update training materials.
• Give timely and specific performance feedback to hosts.
• Give frequent feedback and recognition when hosts do well.
• Work in liaison with the Spa Management to maintain all training standards.
• Prepare training report/ training plan and keep to submission schedule of reporting for Daily/ Weekly/ Monthly/ Quarterly/ Bi- Annual and Yearly Report.
• Do training needs analysis of each host.

Technical Skills:

Understand the latest trends, gadgets and health techniques in the market.
Knowledge of healing therapies, spa treatments, beauty products, wellness traditions and fitness.
Advanced MS Office and Outlook skill.
Very good command over written and spoken English.

Work Environment:

Must be able to apply physical pressure for long durations.

- Relocation & annual home leave ticket.
- Transportation from/to resort & staff house.
- Medical & accident insurance.
- Fully furnished accommodation with housekeeping service.
- Duty meals.
Other benefits will be discussed during the interview process

Cập nhật gần nhất lúc: 2024-03-11 10:35:24