Spa Trainer

Prepare for treatment
• Be able to arrive at Spa prior to appointment time.
• Ensure all equipment is well maintained and in safe condition.
• Ensure the cleanliness and hygiene of the Spa and own treatment rooms.
• Set up and organize treatment room as per Six Senses Spas standards.
• Request and collect the stock of supplies necessary for the treatment rooms.
• Make sure treatment rooms have enough supplies at all times and as per Six Senses Spas standards.
• Ability to be familiar with, and able to describe all Spa treatment.
• Assist and monitor opening and closing daily check- list
Conduct treatment
• Adjust condition, music’s volume in treatment rooms.
• Check with Spa Consultant for guests with medical condition.
• Escort guests to different areas and explain the Guest Journey.
• Provide prompt, courteous and accurate service to guests at all times.
• Complete written prescriptions for guests whenever application
• Be able to explain to guests draping procedure for privacy and professional reasons.
• Ensure all guests are greeted in Spa lounge.
• Serve the welcome drink or other menu offerings to the guests when required.
• Perform body/ haircare/ facial/ nail treatments as per Six Senses Spas standards.
After treatment
• Removed all dirty towels and linen removed from massage room after each guest use.
• Treatment rooms are checked and maintained after each use.
• Ensure all guests are departed and thanked by name.
• Handle guest complaints and record all guest comments.
• Properly keep a clean, sanitize work area for next guest arrive.
• Properly close station.
Merchandise
• Motivate the team in the sale of retail products
• Ability to interact with guests courteously and sell merchandise.
• Be able to familiar with existing and new products merchandise.
• Personally log all product recommendations.
• Be committed to achieve individual and group targets.
Training
• Give timely and specific performance feedback to hosts.
• Assist to record and maintain all Spa therapist’s training records of completed task assessed: for certification: massage, nail care, hair care and skin care.
• Prepare training report/ training plan and keep to submission schedule of reporting for Daily/ Weekly/ Monthly/ Quarterly/ Bi- Annual and Yearly Report.
• Provide coaching and counselling to the therapist sessions to host when needed.
• Properly review and update training materials.
• Work in liaison with the Spa Management to maintain all training standards.
• Regularly update knowledge and skills in massage / beauty therapies.
• Give frequent feedback and recognition when hosts do well.
• Be able to conduct audits through various means: Q&A, multiple choices and reported all failed audit to manager.
• Do training needs analysis of each host.
• Ensure self and team members attend mandatory and other training programs by allocating dedicated training time.

Technical Skills:

Understand the latest trends, gadgets and health techniques in the market.
Very good command over written and spoken English.
Advanced MS Office and Outlook skill.
Knowledge of healing therapies, spa treatments, beauty products, wellness traditions and fitness.

Work Environment:

Must be able to apply physical pressure for long durations.

- Relocation & annual home leave ticket.
- Medical & accident insurance.
- Fully furnished accommodation with housekeeping service.
- Duty meals.
- Transportation from/to resort & staff house.
Other benefits will be discussed during the interview process

Cập nhật gần nhất lúc: 2024-03-17 20:30:35