Specialist - Technical Service, Surface Treatment, Coatings

OBJECTIVES OF THE POSITION
• Deliver high- quality technical service and support to customers by facilitating troubleshooting and process optimization both in the lab and on- site• Ensure operational efficiency, support approval and development activities, and contribute to business growth through technical expertise and resource management—without altering product formulations.
MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES
Customer- Centric Technical Support
• Interpret customer data (e.g., bath parameters) and provide actionable insights.
• Support line startups and offer product recommendations for new installations
• Provide hands- on troubleshooting support at customer sites and in the application lab.
• Simulate customer line conditions to resolve issues using existing product solutions.
Process Optimization and Approval Support• Conduct compatibility testing of products and process steps (e.g., oils, adhesives).
• Support approval activities and ensure alignment with customer expectations.
• Adapt processes to meet local customer requirements without modifying products or recipes.
• Assist in plant layout planning for global key accounts.
Knowledge Sharing• Share best practices and lessons learned across the region
• Collaborate with sales and regional TFS to align on customer needs.
Compliance & Safety• Ensure compliance with quality and safety standards in all technical operations

Attractive salary and bonus,
Heathcare plan,
Professional, dynamic working environment

Cập nhật gần nhất lúc: 2025-09-23 00:10:02