Spices Garden Restaurant Supervisor

MAIN DUTIES:
Administration
• Support the outlet manager in the implementation of any special events
• Fill up the log book in absence of the outlet manager
• Fill up the weekly cleaning plan in the absence of the outlet manager
• Ensure excellent communication within the team
• Give regular feedback to the outlet Manager in regards to the guest comments
• Communicate to outlet Manager any areas of concerns
• Give regular feedback to the outlet Manager in regards to the performance of the team
• Control and acknowledge all store requisitions and purchase requests in the absence of the outlet manager
• Fill up the daily acknowledgement form
• Issue and follow up on all needed maintenance requests in the absence of the outlet manager
• Support the outlet managers in any tasks or responsibilities that is the area of competences of the supervisor
Financial and Revenue Responsibilities
• Is active and work hard to reach the budget
• Communicate the financial target (budget) to the team
Training and Human Resources Management
• Issue training checklist for all given training
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees
• Control the grooming of each F&B staff
• Train the team according to the monthly training plan
• Give regular positive and negative feedback to all waiters in a constructive way
Guest Service Responsibilities
• Develop customer loyalty and recognition
• Report any complains / good or bad comments to the outlet manager
• Handle and follow up on any guests complains in absence of the outlet Manager
• Gather guest feedback and report to outlet Manager
• Introduce and up sell any special events / promotions
• Ensure full guest satisfaction at any time
• Work hard to satisfy any guest requests
Operational Responsibilities
• Know and ensure full follow up on the Sofitel brand standards
• Control the cleanliness of bar counter and back office
• Follow up that all given training and fully followed by the staff
• Ensure efficient sequence of service
• Report any guest complains to Asst DFB
• Check all buffet set up
• Check restaurant and table set up
• Ensure good communication between kitchen, bar and service team
• Ensure proper organization of each service stations
• Ensure smooth and efficient service at any time
• Handle and follow up on any guests complains
• Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature…)
Meetings to attend
• Attend the weekly pre con meeting in the absence of the outlet manager
• Attend be monthly promotion meeting in absence of the outlet Manager
• Attend the monthly FB manager meeting in the absence of the outlet manager
• Attend the daily F&B morning briefing
Miscellaneous
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

Previous hotel luxury experiences
Good verbal and written communications in English
Problem solving skills, good interpersonal skill, guest service oriented.
Flexible schedule including weekend and holiday

• Opportunity to grow at the property, the company and across the world!
• Employee benefit card with discounted rates in Accor hotels worldwide + other benefits.

Cập nhật gần nhất lúc: 2024-04-04 20:45:29