Sport and Activity Instructor

INTERCONTINENTAL DANANG SUN PENINSULA RESORT
Mức lương
Đang cập nhật
Địa điểm làm việc
Sơn Trà, Đà Nẵng
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Job overview

• At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally- minded; people who know what it takes to exceed guest expectations.

• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

• He should maintain personalized service for the guests and also liaisons with the all other departments.

• Create and promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities

Duties and responsibilities

Financial returns:

• Understanding departments and hotel’s product, and upsell to the guest, or recommend hotel products to the guest.

• Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management

• Report Lost and Found immediately to Security

• To monitor all costs and recommends measures to control them.

• Ensure all the breakages reports are followed and identify how can we reduce breakages

Key Areas:
• Cost control
• Hygiene & Food Safety

People:
• Trains and help colleagues on the jobs
• Follow all the Activities manuals with the: Sequence of Service, SOPs, Opening and Closing Check Lists, Side Duties
• Attend the training programs
• Perform/ behave as per IHG Winning Ways to other colleagues (within your department and toward other departments)
• Participate all training assigned by supervisor including English training and job skills training
• Following up with the assignment from Supervisor.

Guest experience:
• Ensure the Guest Love target are met
• Handle guest’s requests, or escalate to higher levels and/or relate departments when need it
• Sharing guest feedback to the supervisor
• Perform Services behaviours in daily operation basic towards the guests
• Feasibility on the operation during the peak hours
• To promote a helpful and professional image to the client and give full co- operation to any prospective customer requiring assistance with a prompt, caring and helpful attitude.
• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions

Responsible business:
• Create moments of emotional value for the guest.
• Welcome and escort each guests to their desired location
• Always keep the Sunbed organized and cleaned
• Observe activity in the recreational facility and respond appropriately when needed.
• Display a sense of determination when solving problems
• Communicate effectively to ensure service excellence at all times
• Take personal responsibility for meeting and exceeding guests needs
• Be responsible in protecting the environment such as the trees, the sea, and the special species
• Protect company assets
• Co- ordinate special projects as required, such as…
• Communication of hotel philosophy and internal / external hotel representation.
• Ensure all guests have registered into the facility
• Rotate t e roles (cross training) within department when required
• Ensure uniform and personal appearance is clean and professional
• Understand IHG Brand Standard related to your department
• Develop and maintain positive working relationships with others
• Always lean and maintain recreational equipment and supplies
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure requests are followed through to the guests satisfaction
• Ensure that proper pool testing has taken place prior to guests using the facility
• Look for creative service delivery
• Always offer the complementary amenities upon guest arrival
• Role model in pro- active hospitality skills including guest service skills.
• Ensure an adequate supply of towels and water are available to guest
• Maintain confidentiality of proprietary information
• Recommended changes to these standards
• Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
• Be responsible in keeping our property safe and secure

• Making sure all equipment is in good working condition.

Yêu cầu công việc

Qualifications and requirements
Required Skills
• Displays initiative
• Creative / open minded
• Commitment to professional values
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Able to speak, read and write English
• Customer / people oriented
• Motivator and self- starter
Qualifications
• High School
Experience
• 1 year experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

Quyền lợi

IHG brand standard training
Provided uniform, duty meal and transportation
HealthCare insurances for loyalty team members
Accidental insurance 24/24
100% salary & service charge in 2 months of probation
Other benefits as per the company/ IHG policies
Annual leave from 14 days, 2 days off per week
Mandatory insurances in accordance with Vietnamese Law
Shared accommodation (applied for non Danang residents)

Cập nhật gần nhất lúc: 2024-04-18 06:40:21

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Người tìm việc lưu ý:
Bạn đang xem tin Sport and Activity Instructor - Mã tin đăng: 4297869. Mọi thông tin liên quan tới tin tuyển dụng này là do người đăng tin đăng tải và chịu trách nhiệm. Chúng tôi luôn cố gắng để có chất lượng thông tin tốt nhất, nhưng chúng tôi không đảm bảo và không chịu trách nhiệm về bất kỳ nội dung nào liên quan tới tin việc làm này. Nếu người tìm việc phát hiện có sai sót hay vấn đề gì xin hãy báo cáo cho chúng tôi
Quy mô: 500 - 1000
Trụ sở: Bai Bac - Son Tra, Đà Nẵng, Việt Nam

Thông tin chung

Ngành nghề
Nhân viên kinh doanh
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
1
Hình thức làm việc
Làm theo ca
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
30/04/2024
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