SPX Express Senior Product Support prefer QC/QA

Product: SPX Express
Work location: Sonatus Building, 15 Le Thanh Ton, District 1, HCM
About the team- SPX Express Product
Job Description:
Support Responsibilities:

Train users on supported systems and provide process/system support, develop and maintain functional user documentation
Follow the issues with the regional development team to ensure hot fixes and faster- scheduled fixes.
Respond to system inquiries and troubleshoot reported issues, and provide ongoing technical and user support in a timely manner
Perform UAT for new features and follow bug fixes (if any)
Become a subject matter expert on system applications
Build strong relationships through problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress
Track system issues and enhancement requests for review and resolution by technical teams.

Project Responsibilities:

Communicate effectively across teams to meet project timelines and deliverables
Aid in creating and maintaining standard operating procedures, workflow diagrams, and training materials.
Assist with the rollout of the new system including the execution of testing, and training tasks
Communicate with customers to understand their pain points and suggest practical solutions.
Analyze business requirements/processes for project input.

Yêu cầu công việc

Must have:

Ability to de- escalate problems.
Fast learning skills with the ability to memorize and understand logic
Good communication skills (verbal and written)
Multi- task management skills with good prioritization techniques
At least 1 year experience of leadership- manage team member
Empathy with user pain points

Nice to have:

Experience with logistic operation
Experience with product support position in technical department/company
Experience in API testing
Experience with data analysis

16 days annual leave
Life insurance
Group Hospitalization and Surgical Insurance Coverage
Annual Health Screening
Free food, drinks & dinner
Yearly performance bonus
Comfortable working environment with cool toys: foosball, billiards, napping rooms, massage room etc
Medical (dental inclusive) benefits of $1000 per year

Cập nhật gần nhất lúc: 2024-12-10 16:55:02