Store Supervisor (Giám Sát Cửa Hàng)

Sales/ Customer Service:
Complete transactions on POS system & control daily cash- in & cash- out.
Keep up- to- date store information and product knowledge and sell and promote merchandise and services of the store.
Work with team to achieve sales target.
Practice complementary sales (i.e., recommend tie to go with shirt)
Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
Provide the highest level of customer service.
Stock Control:
Check stock daily to ensure that shelves are well- stocked and replenish stock whenever necessary.
Assist in physical stock- taking.
Return any damaged stock according to procedures.
Receiving and check quantity, quality, sizes and price tags of stock.
Housekeeping and Merchandise Display:
Assist in promotion/ festive merchandise display.
Ensure that merchandise on display is neat and orderly.
Keep sales area clean and tidy, pick up/ dispose (any) litter.
Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.
Security:
Always be alert of suspicious characters; report any shop- lifting to superior/ security officer.
Carry out changing room control procedures.
Market & Customers’ Information:
Feedback to superior on the demand of merchandise.
Feedback on customer comments regarding quality, usage, prices etc.
Administrative Procedures:
Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.
Replenish stationery supplies (bags, wrapping paper etc)
Any other duties as and when assigned by the company.
Understand and handle customer’s request of issuing invoice & tax refund.

Analytical ability and teamwork spirit.
Good communication skill with customers is requirable.
At least 2- year working experience in the same position.
Excellent knowledge of relating with clients and associates in a positive, professional and polite way.
Being able to work on shift, weekends and public holidays when required;
Have experience in a retail, luxury fashion and customer service- oriented environment is preferable.
Proficiency with the use of Ms Word and Excel
Have practical experience in UPC & Price tag

13th month salary, salary increase once a year, sales bonus
Uniforms and additional fuel allowances
Fixed income: competitive with the retail market
There is a health insurance regime, periodic health check- ups
Participate in the Company&039;s capacity- enhancing training programs to advance together in a long- term career
The company fully participates in social insurance, health insurance, unemployment insurance according to the salary for employees
Enjoy 12 days of annual leave and 3 days of sick leave paid by the company.

Cập nhật gần nhất lúc: 2025-06-18 08:40:03