Student Care Officer - Nhân Viên Chăm Sóc Học Viên

Customer Service (parents and students premium experience)

Follow strictly potential parents/students’ welcoming procedure
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Effectively collaborate with other departments to ensure parents & students receive timely support.
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Do monthly student&039;s progress update phone calls with parents.

Campus Operations & Admin

Ensure systems data compliance within campus.
Enhance fun, safe learning environment, high quality classroom experience for all students
Weekly report to Service Manager for inventory restocking and updates
Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure students are safely picked up on a daily basis.
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Daily reinforcement for campus’ looks and feels
Ensure well plan event flow & student parent experience joining the event to maintain studying community

Learn how to code for beginners
Professional development and training, coaching opportunities
12 days of leave/year
Professional, young, friendly working environment
Team building activities, birthday party, 13th month salary
Incentives bonus when campus achieves monthly targets
Social insurance, health insurance and unemployment insurance according to the provisions of law

Has experience in customer service (open for Fresh graduate)
Passion for education, growth mindset and positive energy
Highly organized, proactive problem solver and attentive to details
Written and Verbal English proficiency (no need for certification, CV must be in English)
Great interpersonal skills & customer service oriented

Cập nhật gần nhất lúc: 2024-12-05 23:05:02