Student Care Officer

Customer Service (parents and students premium experience)

Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
Follow strictly potential parents/students’ welcoming procedure
Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
Do monthly student&039;s progress update phone calls with parents.
Conduct parent touchpoint appointments (parent session, progress updates, graduation).
Build a sustainable relationship with Parents through the regular face to face, phone call and email.
Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals).
Effectively collaborate with other departments to ensure parents & students receive timely support.
Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.

Campus Operations & Admin

Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
Ensure well plan event flow & student parent experience joining the event to maintain studying community
Daily reinforcement for campus’ looks and feels
Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
Ensure systems data compliance within campus.
Enhance fun, safe learning environment, high quality classroom experience for all students
Weekly report to Service Manager for inventory restocking and updates
Ensure students are safely picked up on a daily basis.

Hỗ trợ chi phí khi tham gia các khoá học, chương trình đào tạo
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Hỗ trợ đào tạo và cải thiện năng lực
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Giờ giấc linh hoạt giúp bạn đảm bảo hoàn thành công việc cũng như cân bằng đời sống cá nhân
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Cập nhật gần nhất lúc: 2024-06-02 23:45:03