Student Success Associate Permanent employee, Full-time · Vietnam

WHO WE ARE LOOKING FOR
Finest Future is seeking a Student Success Associate to join the Student Success Team. You will serve the most important people, our students and their families in Vietnam- and depending on your language capabilities & connections, other Asian countries we’re expanding into.
WHAT YOU WILL SPEND MOST OF YOUR TIME ON
As a Student Success Associate you will be responsible for communicating with our language program students and their families, focused on individual consumers in the Asian market. Your primary goal is to walk them through the program and to be the link between our educational professionals and the customers themselves.
RESPONSIBILITIES AND DUTIES

Assist and inform the students about the information provided by the school and any relevant procedures
Assure student satisfaction by gathering feedback and performing data analysis
Be the main point of contact with other departments that are relevant in order to monitor the students&039; progress
Performing other duties as the need arises.
Be a main contact point to communicate with students and parents
Comprehend the application procedure thoroughly so that you can assist customers and respond to their questions
Maintaining contact with the parents and students while they enroll in our educational programs

WHAT DO WE EXPECT FROM YOU

Understanding of cultural differences in Nordic countries and Asia
Improvisation skills
2+ years of customer service experience, preferably in a related field
Fluent in English and Vietnamese
Emotional management skills and patience
Experience with Google Workspace and/or CRM preferred
Strong people skills
Time and task management skills
Outstanding communication skills, both verbal and written
Proficient computer skills

The most crucial traits you may bring are a positive attitude and a willingness to help others because those are the cornerstones of the Finest Future culture.
Working hours: 40 h per week
Availability: Mon- Fri, between 9 am- 9 pm VN time
Salary: 15,000,000 VND per month (556 €)
Since our programs&039; events often take place in the evenings, we would need you to be able to work with a flexible schedule. Please be aware that these are often online events that end at 21:00.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:19:20