Overview
Nisai Global School is an online school that provides an inclusive, social, and student- focused community for every student. Through our online platform, the Nisai Virtual Academy, we provide learners from all backgrounds a bespoke education. Replicating a mainstream school in terms of student support, exam office, monitoring of progress, and attainment, we &039;respect the student&039; by providing a holistic approach to education which has proven necessary and successful for many.
Customer & Student Support
Ensure all phone calls/ text messages are answered promptly and professionally.
Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
Have 1- 1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system.
Communicate with parents/customers regularly to ensure they are informed of any student issues.
Re- directing phone calls or taking and passing on accurate messages for specific staff responsible for students&039; queries.
Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly.
Hold induction sessions for new students.
Support a group of international students (around 20 – 35 students) regarding attendance, assignments, engagement, and communication in class.
Authorized students who cannot attend lessons and inform teachers accordingly.
Distribute the end- of- term reports and half- term reports.
Enrichment (Skill – up)
Distribute the lesson plan for each session and work with the Enrichment coordinator to finalize the content.
Coordinate and deliver sessions of the Skill- up program.
In charge of an online student club every Saturday morning/ afternoon (Talkfest, Debate, Public Speaking, Innovation, ...).
Send feedback or reports for each club member after the session.
Participate in planning and supporting offline extra- curricular activities or events.
Duties & Compliance
Ensure all company policies and procedures are adhered to.
Work shift once a week during lesson time (12 pm- 1 pm & 3 pm – 9 pm) to support and update students&039; requests promptly (work from home with personal devices).
Update and share positive feedback and case studies with the Marketing team, and other relevant departments.
Providing support to other colleagues to ensure that all priorities are met.
Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
Carry out any other tasks given to ensure that high standards are maintained.
Ensure that all company assets are protected.
Participate and complete the NOCN Level 3 Teaching and Training course internally.
Ensure maximum knowledge of subjects and course specifications.
Ensure all communications are Data Protection compliant.
Escalate any safeguarding issues in a timely and confidential manner.
