• Deliver a range of operational support services to enable functions such as sales or customer service to operate effectively.
*** Sales Order Confirmation:
• Receive customers&039; inquiry, consult with Engineering in configuring new products in SAP and maintain material master data
• Receive customers&039; purchase orders via email, fax or Mosaico, check data accuracy and upload into/ confirm in SAP, then send sales order confirmation to customers
• Advise Customers BVN Lead- time
• Check production lead time, including material availability & lead- time with Procurement and In- house Production with Planning & Manufacturing
• Check Procurement Lead- time for buy products with the relevant Supplying Branch/Plant
*** Sourcing & Purchasing of imported goods
• Send shipping instruction to suppliers when goods available and billed
• Instruct Logistics of trading purpose and import details for duty payment when goods arrive Vietnam
• Do sourcing for imported goods from oversea branch offices and plants (for the best price, the lowest landed costs and the shortest lead time)
• Release purchase orders for imported products
• Track delivery status from vendor
• Notify Logistics for inbound shipments for pick- up and transporting arrangement
*** Order Processing & Outbound Shipping for Customers
• Send shipping schedule to planning every week, push Production and arrange delivery with Warehouse
• Inform Customers any deviation of the orders (quantity reduction, anticipation, delay, shipping constraints…)
• Provide shipping documents (packing list, billing and C/O, C/Q, if any to Customers)
• Issue delivery and billing when goods available and in accordance with SOs, including getting VAT invoices for Local Customers from FIN.
• Arrange transport (domestics) or notify Logistics of export shipments
*** Trading management
• Work based on the existing stock of trading goods and Customer order to calculate trading volume to do proper import mode
*** General administration
• Co- ordination & distribution of manufacturing orders and pickers, delivery notes and invoices
• Maintenance of SAP, CRM, Mosaico, BO
• Distribution of contract documentation & filing in outstanding contracts file, other documents: C/O, C/Q, COC, Warranty Certificate, Letters …
• General filing & office administration of Sales Dept.
• Track customers’ payments if requested by FIN
• Follow up contracts with customers (only for OEM customers)
• Control pricing, packaging, lead time, freight charge, turnover, backlog, invoicing, Updating credit status of customers, stock.
• Prepare weekly/monthly report of domestic sales to GD/ sales manager
• After sales service (provide spare parts, receive and resolve customer complaints, ..)
